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Old 03-12-2011, 11:46 PM   #1 (permalink)
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Exclamation BB Messenger and WiFi disabled by IT Policy

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I bought a BB 9800 Torch n it was locked and I managed to unlock the phone for calls, txt messages but BB messenger, Face Book, Twiter are not working the message appearing ( This application has been disabled by IT policy). Would you please guide me how to solve this problem. I have tried to reset to factory settings through CMD, also wiped the device and reinstall OS6 but still no luck



Best regards.
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Old 03-13-2011, 12:28 AM   #2 (permalink)
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[quote=karimessam;1707042]I bought a BB 9800 Torch n it was locked and I managed to unlock the phone for calls, txt messages but BB messenger, Face Book, Twiter are not working the message appearing ( This application has been disabled by IT policy). Would you please guide me how to solve this problem. I have tried to reset to factory settings through CMD, also wiped the device and reinstall OS6 but still no luck


So I've run in to this issue once. But, it was a while ago, like 2 yrs ago. You'll have to have it re-added to that same IT and have it fully removed on that end before it gets open all the way.
You "might" want to try adding it to a new IT (maybe a friends) and see if that works but that one, I'm not sure about.

Good Luck
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karimessam (03-13-2011)
Old 03-13-2011, 12:39 AM   #3 (permalink)
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Default Re: BB Messenger and WiFi disabled by IT Policy

I bought it from Moscow n now Im in middle east :(
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Old 03-13-2011, 06:20 AM   #4 (permalink)
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Default Re: BB Messenger and WiFi disabled by IT Policy

Yoshisbs - thanks for trying to help, but the answer is wrong..

Karimessam, check out this thread on how to remove an IT Policy:

Remove IT Policy - BlackBerryFAQ
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Old 03-13-2011, 06:38 AM   #5 (permalink)
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Default Re: BB Messenger and WiFi disabled by IT Policy

Have tried that but it didnt work also :(
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Old 03-13-2011, 07:36 AM   #6 (permalink)
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Default Re: BB Messenger and WiFi disabled by IT Policy

Do you have a BlackBerry data plan?
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Old 03-13-2011, 11:57 AM   #7 (permalink)
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Default Re: BB Messenger and WiFi disabled by IT Policy

[quote=yoshisbs;1707048]
Quote:
Originally Posted by karimessam View Post
I bought a BB 9800 Torch n it was locked and I managed to unlock the phone for calls, txt messages but BB messenger, Face Book, Twiter are not working the message appearing ( This application has been disabled by IT policy). Would you please guide me how to solve this problem. I have tried to reset to factory settings through CMD, also wiped the device and reinstall OS6 but still no luck


So I've run in to this issue once. But, it was a while ago, like 2 yrs ago. You'll have to have it re-added to that same IT and have it fully removed on that end before it gets open all the way.
You "might" want to try adding it to a new IT (maybe a friends) and see if that works but that one, I'm not sure about.

Good Luck
Posted via BlackBerryForums.com Mobile

Wish i knew what he thinks an IT is.
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9810 BES
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karimessam (03-13-2011)
Old 03-13-2011, 11:57 PM   #8 (permalink)
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Default Re: BB Messenger and WiFi disabled by IT Policy

Yes Im currently on a data plan from service provider .. Email n internet r working fine.
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