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snhrph 07-29-2011 12:34 PM

PLEASE HELP - Desktop Software Problem
 
I recently replaced a dead hard drive on my laptop.

I downloaded the Desktop Manager software from RIM website and installed it on my laptop. When I try to open the software I get a "BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience." message.

The Error Signature reads:

AppName: rim.desktop.exe AppVer: 6.1.0.35 AppStamp:4dee095a
ModName: kernel32.dll ModVer: 5.1.2600.5781 ModStamp:49c4f482
fDebug: 0 Offset: 00012afb


What's wrong and how can I fix this?

Thank you.

Dubdub 07-29-2011 01:16 PM

Re: PLEASE HELP - Desktop Software Problem
 
delete and do a clean install and see if that will fix it. Might try an earlier version if one is there.

snhrph 07-29-2011 10:32 PM

Re: PLEASE HELP - Desktop Software Problem
 
Tried both, still coming up with the same response. :(

Any other suggestions?
Posted via BlackBerryForums.com Mobile

Dubdub 07-29-2011 10:44 PM

Re: PLEASE HELP - Desktop Software Problem
 
Did you turn your anti-virus off?

What OS on your PC?

Soapm 07-30-2011 03:22 PM

Re: PLEASE HELP - Desktop Software Problem
 
If that doesn't work you may have to uninstall and use a registry cleaner to get the traces of the old software out.

snhrph 07-31-2011 11:49 PM

Re: PLEASE HELP - Desktop Software Problem
 
Quote:

Originally Posted by Dubdub (Post 1735273)
Did you turn your anti-virus off?

What OS on your PC?

PC is running XP. I did not turn the anti-virus off. I did not know It was necessary. I downloaded multiple upgrades in the past but never had this issue.

snhrph 07-31-2011 11:53 PM

Re: PLEASE HELP - Desktop Software Problem
 
Quote:

Originally Posted by Soapm (Post 1735380)
If that doesn't work you may have to uninstall and use a registry cleaner to get the traces of the old software out.

I don't have any experience with registry cleaners. Which one do you recommend? Or can it be done manually?


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