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Old 07-29-2011, 11:34 AM   #1 (permalink)
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Default PLEASE HELP - Desktop Software Problem

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I recently replaced a dead hard drive on my laptop.

I downloaded the Desktop Manager software from RIM website and installed it on my laptop. When I try to open the software I get a "BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience." message.

The Error Signature reads:

AppName: rim.desktop.exe AppVer: 6.1.0.35 AppStamp:4dee095a
ModName: kernel32.dll ModVer: 5.1.2600.5781 ModStamp:49c4f482
fDebug: 0 Offset: 00012afb


What's wrong and how can I fix this?

Thank you.
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Old 07-29-2011, 12:16 PM   #2 (permalink)
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Default Re: PLEASE HELP - Desktop Software Problem

delete and do a clean install and see if that will fix it. Might try an earlier version if one is there.
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Old 07-29-2011, 09:32 PM   #3 (permalink)
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Default Re: PLEASE HELP - Desktop Software Problem

Tried both, still coming up with the same response. :(

Any other suggestions?
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Old 07-29-2011, 09:44 PM   #4 (permalink)
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Default Re: PLEASE HELP - Desktop Software Problem

Did you turn your anti-virus off?

What OS on your PC?
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Old 07-30-2011, 02:22 PM   #5 (permalink)
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Default Re: PLEASE HELP - Desktop Software Problem

If that doesn't work you may have to uninstall and use a registry cleaner to get the traces of the old software out.
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Old 07-31-2011, 10:49 PM   #6 (permalink)
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Default Re: PLEASE HELP - Desktop Software Problem

Quote:
Originally Posted by Dubdub View Post
Did you turn your anti-virus off?

What OS on your PC?
PC is running XP. I did not turn the anti-virus off. I did not know It was necessary. I downloaded multiple upgrades in the past but never had this issue.
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Old 07-31-2011, 10:53 PM   #7 (permalink)
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Default Re: PLEASE HELP - Desktop Software Problem

Quote:
Originally Posted by Soapm View Post
If that doesn't work you may have to uninstall and use a registry cleaner to get the traces of the old software out.
I don't have any experience with registry cleaners. Which one do you recommend? Or can it be done manually?
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