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Old 02-01-2006, 09:27 AM   #1 (permalink)
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I installed the demo version of blackberry enterprise server 4.0. It uses a sql 2005 db on another server. The db server uses windows authenication. When I run the Blackberry Manager with the logon for the blackberry service account, everything works ok. Users are getting their mail. When I log on as another domain admin, and try to run the Blackberry Manager application with the Domain admin privileges, I get an error that says it cannot connect to the database.

The Blackberry Manager then launches, but it has no servers and I can't add any. I've checked SQL ermissions and the domain admin account has dbo priviledges on the blackberry database.

What is the problem? How can I add other accounts with privileges to run the Blackberry Manager app?
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Old 02-01-2006, 11:43 AM   #2 (permalink)
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I guess I should have posted this in the architecture/bes admins forum. Perhaps the moderator can move it. I looked at a similar thread there and found that you can check for sql permissions by running the command line osql function. I did and the results were:

U:\>osql -S DBservername -E
1> use BESmgmt
2>

Because the connection worked, it wasn't a sql problem. Instead it was a Exchange problem. I didn't see any solutions posted for the exchange permissions issue, but, as an experiment, I went to active directory and assigned the other domain admin full mailbox permissions on the blackberry service account mailbox. I could then launch the blackberry logged on as the other domain admin. This seems quirky to me and if someone has a better idea, please let me know.

Suggestion to RIM:
In the installing Backberry Enterprise Server manual, start the instructions with the environment setup first, including creating the service account, the sql db permissions, etc. Then on the setup instructions, emphasize that the envrionment setup should have been completed already. Then put IN BOLD BLACK LETTERS, DO THE INSTALL AS THE BLACKBERRY SERVICE ACCOUNT. Better yet, eliminate that requirement.
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