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Old 02-05-2006, 10:56 AM   #1 (permalink)
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Cool Act 2006 Disabled Email Redirector

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I don't think this has come up in these forums. I know RIM and Act tech people have no idea what to do. I have used a BB 7250 with Verizon using 4.0.1 Desktop to sync with Outlook without any issues for several months. I recently decided to install Act 2006 for contact management. Well, just installing the Act software has completely disabled the Email Redirector.

A couple of points: I realize I will need to use Companion Link to sync contacts, calendar, etc. with Act, but you still need Redirector for email. I have uninstalled Act, re-installed the Desktop, and the Redirector still doesn't work. If an email is sent to me, it goes into "Pending Messages" and never gets past it. If I send a message from the BB, it changes the date and time of last sent message, but it never goes through. If Redirector is off and an email is sent either way, a temporary RIM network email shows up in my Outlook inbox, then stays there (unless I turn Redirector back on, then it disappears).

This has occurred on 3 computers now. Before Act installed, all works fine. After Act installed (whether subsequently uninstalled or not), Redirector will not work. I have a feeling Act is altering an Outlook setting or system file, but have no basis for that. Any suggestions would be appreciated.

Last edited by dmatz65 : 02-05-2006 at 11:01 AM.
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Old 02-05-2006, 11:50 AM   #2 (permalink)
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Quote:
Originally Posted by dmatz65
I don't think this has come up in these forums. I know RIM and Act tech people have no idea what to do. I have used a BB 7250 with Verizon using 4.0.1 Desktop to sync with Outlook without any issues for several months. I recently decided to install Act 2006 for contact management. Well, just installing the Act software has completely disabled the Email Redirector.

A couple of points: I realize I will need to use Companion Link to sync contacts, calendar, etc. with Act, but you still need Redirector for email. I have uninstalled Act, re-installed the Desktop, and the Redirector still doesn't work. If an email is sent to me, it goes into "Pending Messages" and never gets past it. If I send a message from the BB, it changes the date and time of last sent message, but it never goes through. If Redirector is off and an email is sent either way, a temporary RIM network email shows up in my Outlook inbox, then stays there (unless I turn Redirector back on, then it disappears).

This has occurred on 3 computers now. Before Act installed, all works fine. After Act installed (whether subsequently uninstalled or not), Redirector will not work. I have a feeling Act is altering an Outlook setting or system file, but have no basis for that. Any suggestions would be appreciated.
Check ACT Preferences - Email and check the settings. I believe that you can uncheck all email options, so that ACT does not interface with your email. This might fix the problem.
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Last edited by Dusty Saddle : 02-05-2006 at 11:51 AM. Reason: sp
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Old 02-05-2006, 12:22 PM   #3 (permalink)
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Thanks Dusty, but I have completely uninstalled Act and it still won't work. (An Act tech even walked me through removing all Act registry items.) The only thing that worked was re-imaging one of the computers, so it has never had Act installed. FYI - I never even setup Act to use email.
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