04-05-2012, 12:08 PM
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Join Date: Mar 2012
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| | Re: BES to BES Express
Okay.... the 2 that have been activated will need to be removed from the server then re-activated to the server for pre-population to take affect. For the users not added yet we can just increase pre-population of emails through the BlackBerry Administration Service. (30 days or 3000 messages which ever comes first, as mentioned by penguin)
Log in to the BlackBerry Administration Service.
In the Servers and Components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email.
Click on the email instance.
Select the Messaging tab.
Verify that the values of Pre-population by message count and Pre-population by message age reflect the desired values.