I have been always having problems with the Desktop SW with Roxio's Media Manager. So when I ran into difficulties with my T-Mobile BB sw upgrade for Bold 9700 v 18.104.22.1684, the tech support recommended I uninstall my Desktop SW with Media Manager and re-install Desktop SW only w/o Media Manager.
After one unsuccessful attempt at uninstalling and re-installing; I followed the procedures in this post, including removal of Roxio files/folders; and did a clean re-install of Desktop SW 5.0.1.
Everything went fine until the point when installation wizard says 'removing temporary files', then it hangs up.
My only option at this time is to Cancel installation.
PS I had to use Task Manager to stop installation - the Cancel option didn't work.
What can I do to install Desktop Manager properly?