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Old 07-25-2013, 08:28 AM   #1 (permalink)
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Unhappy BIS activated but cant access BBM, BBApp world and Emails

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Dear All

My sister bought me a BB 9930 from China and I live in South Africa bought Vodacom sim card and activated BIS ( I called the call centre before I activated BIS and I asked if there is anything I need to do since the phone was not bought in SA and I was told to buy BIS and all BB services will work ) but still cant access BBM, BBApp world and Emails basically all BB services but I can make, receive calls and texts.

I called Vodacom and they told me to contact my phone carriers to unlock my BB pin on their side. When I check the Vendor ID on the phone is 603 and they are a list of carriers.

Secondly , I have also noticed that on the Host Routing table , there is nothing and it says "No entries".

I would like to know if there is anyone who can help me to be able to access the BB services ? Or should I basically forget about the phone
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Old 07-25-2013, 09:07 AM   #2 (permalink)
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Default Re: BIS activated but cant access BBM, BBApp world and Emails

Can you browse any sites on your phone's browser?

List of vendors under 603
603 Jersey Telecom/Trigcom/ Telenor Serbia/Siminn/ Brightpoint UK/Sonofon/Mobitel/ Telenor Hungary/Brightpoint Netherlands/ Brightstar AZLAN UK/Cable Wireless UK/20:20 UK/Globul/Polkomtel /Optimus/ TMN Portugal/Telenor Norway
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Old 07-25-2013, 10:12 AM   #3 (permalink)
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Default Re: BIS activated but cant access BBM, BBApp world and Emails

"Bought in China..." Oh dear. Counterfeit?
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Old 07-25-2013, 11:33 AM   #4 (permalink)
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Default Re: BIS activated but cant access BBM, BBApp world and Emails

I can use the internet and whatsappp
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Old 07-25-2013, 12:09 PM   #5 (permalink)
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Default Re: BIS activated but cant access BBM, BBApp world and Emails

If you have a counterfeit device, maybe not. What does it say under the battery if you remove it?
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Old 07-25-2013, 12:19 PM   #6 (permalink)
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Default Re: BIS activated but cant access BBM, BBApp world and Emails

Try going to www.blackberry.com/integrate and tell me what happens. From your device browser.
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Old 07-26-2013, 10:32 AM   #7 (permalink)
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Default Re: BIS activated but cant access BBM, BBApp world and Emails

Error message " The site cannot be accessed in this manner. Please use the URL or link provided to your service provider."
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Old 07-26-2013, 10:38 AM   #8 (permalink)
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Default Re: BIS activated but cant access BBM, BBApp world and Emails

You will have to contact your service provider.
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Old 09-14-2013, 06:37 PM   #9 (permalink)
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Default

Quote:
Originally Posted by ZombieBerry View Post
You will have to contact your service provider.
I called Verizon, because I am having the same issue, and they told me that there were no issues w/ my stuff, but I can't get any emails or send any either! Also, BBappworld kept telling me to download the latest version of ID, and
When I tried, it told me that it couldn't connect to the server [size=2]After upgrading to OS 5.0[/size=2]

Posted via BlackBerryForums.com Mobile

Last edited by articandy : 09-14-2013 at 06:40 PM.
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Old 09-15-2013, 09:12 AM   #10 (permalink)
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Default Re: BIS activated but cant access BBM, BBApp world and Emails

Quote:
Originally Posted by articandy View Post
I called Verizon, because I am having the same issue, and they told me that there were no issues w/ my stuff, but I can't get any emails or send any either! Also, BBappworld kept telling me to download the latest version of ID, and
When I tried, it told me that it couldn't connect to the server [size=2]After upgrading to OS 5.0[/size=2]

Posted via BlackBerryForums.com Mobile
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