Originally Posted by d_fisher
No, thats normal to see that in the Device Manager. That doesn't meas your using a hub. Do you have your BlackBerry connected directly into your computer, or do you plug it into a hub. The hub then plugs into a computer. BlackBerries dont like hubs. You need to make sure your plugging the BlackBerry directly into your computer.
If nothing else has worked, try uninstalling/reinstalling the Desktop Manager one more time. Use the instructions from THIS
P.S. When you reinstall the Desktop Manager, make sure your BlackBerry is NOT
connected to your computer. Connect it after the install finishes.
Thanks - printing the re-install thread right now!
I did succesfully pair the BB on my wifes PC, but after I loaded the BB device software upgrade (ver. 4.02.41A) from Sprint her PC wouldn't communicate with the BB either. I uninstalled that and it was back in business.
Back to my PC, in safe mode I removed all usb root hub's in Dev. Mgr. and unplugged all the devices. I also deleted desktop manager and the device upgrade. When I rebooted I had Windows load the MS drivers instead of the VIA's. I reloaded desktop manager, connected the BB and ended up with the same crap!
So now I still have my original "sync to my PC" problem plus now why does the device upgrade being loaded on the PC cause it not to communicate.
My guess is that the device manager version on the CD is 18.104.22.168.0 and the version on Sprints download site (where I got the device upgrade) is 22.214.171.124.3.
Would that last digit difference cause this.
This is really getting silly!