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Old 05-11-2006, 09:36 AM   #1 (permalink)
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I have a user that has moved all but a few item out of their Outlook inbox. However, these changes are not being being reflected on her 7230. She is using her Desktop Manager to reconcile her email (we have a BES 3.6). Basically she has the desktop and bb setup to synchronize moves and deletes and the mailbox wins. In Desktop Manager, Intellisync, Reconcile Email is checked and she clicks the Synchronize now button... it runs, but no messages are moved off the handheld....


Am I just missing something here?
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Old 05-11-2006, 09:54 AM   #2 (permalink)
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Did she file the messages and does she have "Hide Filed Messages" set to yes or no? I have users all the time that think the file folder icon and the mail icon are the same.
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Old 05-11-2006, 10:07 AM   #3 (permalink)
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She moved the messages to personal folders in Outlook and doesn't want them showing up on her blackberry. She has Hide Filed Messages set to yes...
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Old 05-11-2006, 03:23 PM   #4 (permalink)
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Quote:
Originally Posted by jlavetan
She moved the messages to personal folders in Outlook and doesn't want them showing up on her blackberry. She has Hide Filed Messages set to yes...
When you move the items to personal folders, the BES or the Desktop manager for that part, don't "know" what happened to the emails and will (default and adjustable) leave the messages on the BB.

To workaround: first move the mail into deleted items folder, synchronize and then move the mail to the personal folders.
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Old 05-11-2006, 03:42 PM   #5 (permalink)
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Then what's the point of the synchronizing moves and deletes setting? Isn't moving items to personal folders the same as moving them anywhere? Why doesn't the Desktop Manager sync these items?
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Old 05-14-2006, 01:32 AM   #6 (permalink)
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Quote:
Originally Posted by jlavetan
Then what's the point of the synchronizing moves and deletes setting? Isn't moving items to personal folders the same as moving them anywhere? Why doesn't the Desktop Manager sync these items?
Personal folders do no reside on the Exchange server. Hence, the BES can't view these items anymore. The same behaviour will occur when you shift delete (hard delete) mail. This will not be synced to the BB.

The point being: moves and deletes will be synchronized when the original message will still be in the user's mailbox (a folder beneath the inbox, or the deleted items folder). If you move to a personal folder or hard delete the mail is not in the user's mailbox and the sync will not happen. Thats the way it is, default in pre v4.1 enviroments.
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