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Old 05-12-2006, 06:02 PM   #1 (permalink)
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Angry Weblcient Email Upgrade... lost ALL sent emails??

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I'm wondering almost about the legalities of this action. I've lost over 500 sent emails containing valuable information, and now I'm sitting here wondering which clients and potential clients I've contacted. Different clients receive different quotes, and they were all archived within the emails.

Now, most people would say "Why haven't you sent them from your BB?" The majority of emails sent from the internet have .jpg attachments, and the original weblclient (through Bell Mobility <- Huge mistake) allowed for attachments to be sent. For this so-called "upgrade", you can no longer send emails, nor view them. The "upgrade" pretty much consisted of erasing all my sent emails, all of my filters, and returning my options to default. Oh, and the "upgrade" removed most of the options in the past. In general, it's pretty much erased an archive of very, very important information, and will be very costly to my business.

Anyways, the CEO has access to it, and I'm almost 100% sure he clicked "Yes" to the upgrade. I tell him to send emails and view emails there, because obviously a blackberry email address adds a little more prestige when attracting new clients, at least until an email account is setup with our website. He's completely computer illiterate, so I always tell him to call me if he's confused about anything. Apparently that didn't get through to him, and now the next few months are going to be hell. I've been told there is no way to retrieve the old data.

Has anyone else experienced this recently? I'm considering calling a lawyer for damages, because this "upgrade" is completely unacceptable for my business.
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Old 05-12-2006, 06:10 PM   #2 (permalink)
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I think I posted in the wrong place... sorry, I literally just signed up and I didn't realize there was anything outside of Blackberry Technical.
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Old 05-12-2006, 06:56 PM   #3 (permalink)
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I just posted a reply in the BlackBerry Network forum.
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Old 05-15-2006, 12:24 PM   #4 (permalink)
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I don't trust web mail providers to keep a permanent archive.

For example, I like GMAIL because I can download a monthly backup over POP3 to my Mozilla Thunderbird client (which I don't use, but only use as a local backup of my GMAIL's).

For BlackBerry Sent email's, I use Auto CC: so that all my BlackBerry Sent emails are backed up on another email account. Which, in turn, is backed up in two locations...

BlackBerry Enterprise Server (BES) would make things even safer (another GOOD reason to get a BES!)
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