I have Desktop Manager v4.1.0.8 on my PC. When synchronizing the calendar an error message is displayed:

"Microsoft Visual C++ Runtime library
Runtime error!
Program:...ogram Files\Research In Motion\Blackberry\DesktopMgr.exe

abnormal program termination"

In the following tracelog it appears that there is a call to the CDRom drive on my PC D:. I have looked in every possible config file to identfy this call and have been unable to find it. I have completed a clean uninstall of the BB Desktop software several times.

Any help would be greatly appreciated.

WW

Here is the log:

Tue May 30 22:27:53 2006 -- Pumatech Intellisync Log File --

Tue May 30 22:27:53 2006: Error 0x80049204.-2147184124.0 at D:\users\abaranga\SDK534\maverick\se_5x_maverick\a ction_engines\Sync_Engine\EF_Implementation\SyncCo nfigManager.cpp line 1011
Tue May 30 22:28:13 2006: Error 15010.0 at D:\users\abaranga\SDK534\engine\se_5x_engine\ilsyn c\xlatedll.cpp line 338
Tue May 30 22:28:13 2006: Error 15010.0 at D:\users\abaranga\SDK534\engine\se_5x_engine\ilsyn c\xlatedll.cpp line 338
22:28:14.927: Begin ILX Session, Source=MS Outlook, Target=Handheld
22:28:15.518:
22:28:15.518: Starting Standard Sync
22:28:15.839: Phase=10, User=23d21a9c: Reading data from Handheld Calendar
22:28:17.281: Finished Reading 68 Records + 0 Deletes + 0 Unchangeds for User=23d21a9c from Handheld Calendar (slow sync input for resync)
22:28:17.281: Phase=20, User=23d21a9c: Reading data from MS Outlook Calendar
22:32:08.353: Begin ILX Session, Source=MS Outlook, Target=Handheld
22:32:08.814:
22:32:08.814: Starting Standard Sync
22:32:08.834: Phase=10, User=23d21a9c: Reading data from Handheld Calendar
22:32:10.246: Finished Reading 68 Records + 0 Deletes + 0 Unchangeds for User=23d21a9c from Handheld Calendar (slow sync input for resync)
22:32:10.246: Phase=20, User=23d21a9c: Reading data from MS Outlook Calendar

I had the same problem and found a solution on another website. It is caused by having an attachment in one of the calendar events. When this event or attachment is deleted the problem should go away. Go into Outlook Calendar, sort by Category, and delete the emails with attachments (or just delete the attachments).

If the issue is calendar attachements then this is a serious limitation. The meeting requests usually are with attachements that have the agenda.

Any comment on this !!

Thanks

Pradeep

The solution of deleting the attachment from the calendar item worked for me when the calendar item had HTML, specifically a table, cut and pasted into the notes section of the calendar. Other items such as Word docs or HTML links dont cause problems. To test, follow the organize by category and then delete the calendar record 1 record at a time. I've been able to find just one calendar item that was causing the problem.

I have also had this problem, but found out it had to do with google calendar invitations that where added to my outlook calendar. I have been able to recreate the problem many times. If you are connecting to your gmail via MS Outlook and someone sends you a calendar entry from google calendar, Outlook handles this fine, but when you go to sync your blackberry Desktop Manager crashes. Desktop Manager will continue to crash until you remove all Outlook calendar entries from google.
Let me know if anyone has found a work around for this problem. I know my post is specific to Outlook entries from google calendar, which have attachments. I relizes this is most likely a bigger issue, and not a specific problem with the google calendar format.

Wow - 1st time ever to such a forum and I found an identical problem. I got the exact same following message, but stranegely enough the first time I "synched" (or actually just exported from handheld) I had no such problem. It happend on my second effort after I made a few simple changes in my contacts DB.

Help!

I'm glad I found this thread!

I upgraded the software on my BB last night because I was having problems syncing and thought that would fix it... not. I didn't realize that I had an appt with an attachment, and sure enough - problem solved after deleting it.

Thanks guys.

I had the same problem. I found a table pasted into one of my appointments and after deleting it, Desktop Manager finally allowed me to synchronize without the runtime error. I have a lot of attachments - typically emails and some Word documents and those did not seem to be a problem.

Upgrade to the latest version, 4.1 service pack 1.

https://www.blackberry.com/Downloads...93E4F3BB068C22

Yup, that solved it for me! I had a JPG (a map) in an appointment - not unheard of - and when I removed it the problem went away.

Try this next time:
On the BlackBerry site go to support and look for KB-04427.

And look towards the bottom for KB-01451. I can tell you how to read logs because I've done it too many times.

Thanks to this thread I may not pull all my hair out. I had the attachment program with my BB 7130E / Blackberry Messenger 4.0.1.10 and Outlook 2003. Now I won't miss any meeting because of synching...

So thankful I found this thread. Just got a BB 8700c and as soon as i installed my new BB software on the computer and tried to sync with Outlook 2003 I started getting the error when syncing the calendar. The strange thing is that I had a BB 7260 and had no problems with this. Oh well. I removed the calendar items with attachments and now it works fine!

Yeah, out of nowhere I started to get that message. Thanks a ton everyone. It worked perfectly and now I'm insync

This is the most awesome forum. I have like a 95% success rate on getting then answer I need from this forum. Much better than going to the vzw and corporate helpdesks....maybe they should monitor this forum

BTW, this helped thread helped me solve the same problem, hence the glowing post.

I got this error when I upgraded from Office 2002 to 2003. I followed the instructions from RIM to work out it was my calendar.
Sent the details through to my service provider (who my hubby works for!) and they just came back and told me that they are not MS certified so can't help. They suggested I call the company I bought my pc from for help!!!

I was mightly p**d off because my pc crashed a couple of weeks ago and what with the hassle of getting that back up and running, this was another inconvenience.

Thank goodness for the internet, google searching and this forum! I am now a member and will go here first for any more issues!

Upgrading to Desktop Manager 4.2 solved the Outlook Calendar runtime error sync problem - without requiring that you delete attachments.

This was the fix for our error:
"Unable to get an Outlook or MS Exchange record. Lack of network access to MS Exchange Server can cause this problem."

Problem was with the calendar synch. We finally tracked it down to a bad calendar item that we could not open in Outlook. Deleted the item, problem solved.

I recently developed the same issue. It turns out my problem was caused by a Office 2003 excel file being attached to a calendar item. Once the file was removed from the event the sync happened without a hitch.

I am running BB 4.1.08

After going through the various solutions other posters described, I still was not able to sync as the application failed about 75% through.

I generated the tif.log file as described in BB KB-01451, a poster offered to analyze the files for me but the end-user was in dire need to get this synched.

I analyzed the tif.log file and discovered the next entry should have been #1057, so earlier in the file I was able to locate the details for #1057 and remove this from the outlook calendar.

It appears this was a requested meeting that wasn't accepted and had conflicted with 22 other scheduled appointments. The sync was successful after deleting this recurring appointment.

Thanks

Hello,
I read all the previous posts, but didn't find the answer for me.
General problem is to sync with Outlook - doesn't matter if it's only Calendar, Contacts, Task or Notes.
I tried it with several Desktop versions.
The error comes up when I press the Intellisync button

Wed Jul 18 12:01:34 2007 -- Pumatech Intellisync Log File --

Wed Jul 18 12:01:34 2007: Error 0x80049204.-2147184124.0 at D:\users\abaranga\SDK534\maverick\se_5x_maverick\a ction_engines\Sync_Engine\EF_Implementation\SyncCo nfigManager.cpp line 1011

If I try to synchronize I get the full package of error messages

My BB is a 7290 Enterprise with v4.1.0.309

Any suggestions for me

Thanks in advance

Well, I thought I had the answer but I'm still having the same problems described above. When I click the Synchronize now button, a window pops up with "new configuration file found. Applying new configuration". Then the window pops up with the message "Microsoft Visual C++ Runtime Library - Runtime error - (path) - abnormal program termination". I deleted all attachment in all aspects of outlook and still get same error message. The first box about the configuration comes up quick and you can't see it unless you drag the runtime error box off of it. I'm at my wits end. Worked great for weeks, then bam.....errors!!

Ok folks......after pulling my hair out, removing programs, reinstalling them, updating software and doing everything all the threads said to try, I finally ran across this post somewhere else. I tried it and IT WORKED!!!!!!!

BlackBerry Search Results

I don't know about others who have had this problem, but following the directions in this link did if for me!!!

Good luck to others still having this problem and please post back if it works for you. There are many other threads with folks having this problem, so pass the word if it works for you.

Thank you for this post!! I was going crazy with this Visual C++ error!

This worked like a charm, and it was easy and painless!

Thanks again.

Mark

You have made me a happy chappy.

One year after this solution was posted, almost to the day, this solved my problem. Very much appreciated.

I am extremely frustrated as all of the solutions are failing for me.

When synching to MS Outlook calendar, I get the following error message "Blackberry Desktop Manager has encountered a problem and needs to close".

This error occurs during the step "reading from microsoft outlook calendar".

I have reinstalled software and am running version 4.3.0.15.
I have modified compatibility to run in Windows 2000 compatibility mode.
I cleared the device calendar.
I have stopped synching calendar and everything works fine for synching address book, memo's and tasks.
I have deleted outlook calendar entries with attachments, have accepted all appointments, have no google calendar entries and have even tried changing settings to only synch a single day's appointments that exist of one simple entry I made.
I turned on advanced logging for pttrace.log and tif.log and both of them stop logging when they start reading outlook calendar and give no error indications.

PTtrace last entry: "Phase=20, User=32be531e: Reading data from Microsoft Outlook Calendar"
tif last entry:"Ending Sanitizing Target Records phase; starting Load From Source phase
Loading from DateRange 1/1/1900 -- 1/1/1900"

Am I missing something else that is causing the synchronization with Outlook calendar to fail?

After no success with all the suggestions I tried, I was able to get through to Blackberry technical support and get this resolved. Unfortunately the fix they prescribed is not listed on their forums as being in response to the error message in this string. However, it worked.

Fix referred to knowledge base article KB 11703 BlackBerry Technical Solution Center

How to delete the Intellisync folder if synchronization is unsuccessful
Doc ID : KB11703
Last Modified : 2007-08-13
Document Type : How To delete Intellisync folder


Procedure
Navigate to the Intellisync® folder:
In Windows 2000 or Windows XP
C:\Documents and Settings\<user name>\Application Data\Research In Motion\BlackBerry\Intellisync

Delete the Intellisync folder.
Close and reopen BlackBerry Desktop Manager.
In the Intellisync application, reconfigure synchronization settings as needed using the Configure PIM or Configure Synch button.
Try to synchronize again.

Thanks thwilsonjr...worked like a charm. Wonder what got it messed up to begin with.

Deleting the Intellisync folder as advised by thwilsonjr worked for me.

I have a BB 8330 Curve using Verizon Wireless. As best I can tell, the problem began after I tried to download the mobile Google Maps application but I'm not sure why that would affect my Outlook Calendar.

Thank you thwilsonjr!

Thanks thwilsonjr. The fix worked for me as well. After hours of trying to figure out what was going on. The fix a few simple steps eliminated my problem.

This issue is frustrating. Desktop Manager 4.7 crashes while syncing with my Outlook calendar nearly every time. The only way around the problem is to delete/rename the intellisync folder as described above. While I appreciate the work-around, it would be nice to find a permanent fix for this issue. As it is, I have to delete the folder every other time I sync.

Of my 400+ calendar entries, many of them have attachments that I need to keep, so deleting them is not a viable option.

Is there anything else I can try?

I am having problems syncing my Blackberry 8100. I have never had problems until today. When it is syncing, on the "Synchronization Progress" screen, it says: "Reading from %1!s! %2!s! Handheld Calendar - Record !ld! of !ld! Records. Then it closes the Desktop Manager and says I have an error report. This is driving me crazy. HELP PLEASE!!!!

I just got the new pearl flip and i am having trouble synching. I am getting an error message that says:
Folder is no longer part of the system data source or the folder could not be found.

I don't know what to do, please help!

Thanks.

Thanks for the advice. Zapping the intellesync folder did the trick. Not something I hope to do often - and I do have appointments with attachments. I'm amazed that this problem shows up on the forum for over 4 years and still isn't fixed!!! I'm new to Blackberry and that isn't encouraging.