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Old 06-19-2006, 01:42 AM   #1 (permalink)
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Default Desktop Manager crash

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Hello Everyone,

I need some help. I'm getting a GPF when plugging in my 8700c and running desktop manager. The error is:


AppName: desktopmgr.exe AppVer: 4.1.1.9 ModName: redirectorconfiguration.dll
ModVer: 4.1.1.9 Offset: 00053392

Any ideas on how to fix this issue? Thanks in advance for any suggestions.


Jaime
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Old 06-19-2006, 11:37 AM   #2 (permalink)
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I am getting the same thing with a 7290.

I have been getting the error since I tried to sync when connected through VPN. I tried Wiping the blackberry, still gets the error.

Anyone know how to fix? Gotta get this thing to reconnect to the desktop manager.
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Old 06-19-2006, 11:55 AM   #3 (permalink)
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Default Fix found...

I found a fix that worked for me.

I followed these steps:

1. Uninstall Desktop Manager (DM).

2. Downloaded lastest DM from: https://www.blackberry.com/Downloads...93E4F3BB068C22

3. Select DM 4.1 from the drop down box after clicking the above link.

4. Then download file 41112dtMULT.exe. It is 124MB in size. Do not use the English only file! I tried using the 35MB English only file and had the error with that one on every install. DO NOT INSTALL 41112dtMULT.exe until you complete steps below.

5. Run REGEDIT on your computer, and search for KEY with string matching "Research In Motion". Delete all KEY instances of this registry key.

6. Delete the folder "C:\program files\common files\research in motion".

7. Install 41112dtMULT.exe.

8. Do not launch DM at the end of the install process.

9. Reboot your computer.

10. Launch BB Device Manager.

11. Plug in your BB Device with USB cable -- wait for Windows Device Manager to load the drivers--the plug n play icon on your systray should appear momentarily and disappear within a minute or two from your windows systray. Wait!

12. After plug n play icon disappears in your systray, verify BB Device Manager can detect your device connected via USB.

13. Unplug your device from the USB cable.

14. Leave BB Device Manager running.

15. Run/launch BB Desktop Manager. Wait for it to connect to your Outlook profile--make sure you have network access to your Exchange/BES servers.

16. After Desktop Manager is running, plug in your device.

17. End of instructions!

This should work for you. If not let me know.


Thanks!

Jaime
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Old 06-20-2006, 02:01 AM   #4 (permalink)
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Default Error is back! :(

Error is back. I'm out of ideas on how to fix this.

Anyone have any other suggestions besides: clean uninstall, reinstall of desktop manager, etc?

Thanks!
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Old 06-20-2006, 06:57 AM   #5 (permalink)
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Has worked for me in the past, but not 100%

you can delete the old intellisync config files and create new ones.

close desktop manager, then either delete, or copy all folders/files from:
C:\Documents and Settings\%username%\Application Data\Research In Motion\BlackBerry\Intellisync

this usually only fixes crashes/freezes during sychronization, though if you have synch on connect turned on this could be the same issue.
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Old 06-20-2006, 11:33 AM   #6 (permalink)
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Default deleting intellisync files - didn't work

deleting intellisync files - didn't work. Any other suggestions?
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