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Old 07-04-2006, 02:34 AM   #1 (permalink)
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Question device simulator not sending or receiving email (with BES activation)

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Hi all,

I'm quite new to BB, and I'm trying to use the device simulator (v. 4.1) with BES (v 3.6). I've activated the device on BES and followed the instructions on developer journal, anyway only the Time Connected statistic still appears and no e-mail can be sent or received.
What to do?

Many thanks in advance.
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Old 07-04-2006, 05:50 AM   #2 (permalink)
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A further question:

I suppose that messages exchanged with simulators don't go through any RIM infrastracture (no SRP connection needed) then I don't have to contact my carrier to add my PIN (the simulator default one) number in their database.
Am I wrong?

Any technical answer would be much appreciated.
Many thanks.
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Old 07-05-2006, 10:49 AM   #3 (permalink)
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I suppose that only if all 3 pieces (1. device simulator, 2. desktop manager, 3. BES) are running on the same version (e.g. 4), things work.

Am I right?

Thanks.
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Old 07-05-2006, 12:13 PM   #4 (permalink)
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Quote:
Originally Posted by BB_BO
I suppose that only if all 3 pieces (1. device simulator, 2. desktop manager, 3. BES) are running on the same version (e.g. 4), things work.
Based on the information provided HERE, the BES needs to be 4.0 or higher. I have found that the documentation from RIM is not always correct in regards to version abilities. It might work, might not. But, RIM is not going to support it.

Quote:
Originally Posted by BB_BO
...only the Time Connected statistic still appears and no e-mail can be sent or received.
Also from the list provided...
If only the Time Connected statistic appears, without the Bypass statistics, the BlackBerry Simulator is not connected to the BlackBerry Enterprise Server over Serial Bypass and the enterprise activation cannot occur. Delete the DMP files from the BlackBerry Simulator directory and complete the above steps in order to remove the net_rim_sdk_simulationSB.cod file from the BlackBerry Simulator directory. Alternatively, you can attempt this procedure with a BlackBerry device to verify that your BlackBerry Enterprise Server configuration supports Serial Bypass.
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Old 07-05-2006, 01:02 PM   #5 (permalink)
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I had never setup the simulator to work with BES myself, so I gave it a try. It worked right off the bat, but I never tried to send email. When I set it up the second time, nothing worked. I had to delete the Desktop [SYNC] service book before it started working. I was able to send and receive emails as the attached picture shows.
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Old 07-06-2006, 02:48 AM   #6 (permalink)
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Many thanks for your reply Doug.

I did already follow the instruction provided by RIM (summarized in your first reply) but it does not work. Could I ask something more?

1. How could I delete the Desktop [SYNC] service book?
2. My pc is in a town and the BES is located in a far away city. Is this a problem? Should I set something in the device manager (like ports or router) or somewhere else to grant a proper connection?
3. How the "push" mechanism works if with the simulator there is not a GPRS connection with the BB infrastructure (I suppose there is no communication between BES, simulator and SRP server)? Which protocol is used?

Many thanks again.
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Old 07-06-2006, 07:36 AM   #7 (permalink)
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  1. Go to Options > Service Books, or Options > Advanced Options > Service Books. Highlight Desktop [SYNC], press the scroll wheel and select Delete. Press the scroll wheel again and select Undelete.
  2. Shouldn't matter.
  3. ??? I don't know ???
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Old 07-06-2006, 08:36 AM   #8 (permalink)
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Thanks again Doug.

1. In Options => Advanced Options => Service Book, I've got no Desktop [SYNC] option (this is why I did ask how to delete it); just: Desktop [CICAL], Desktop [ALP], Desktop [CMIME].
Is this a matter (I don't think)?
2. I still have some doubts.
3. Maybe I was unclear with this point. If you take a look at the "Push e-mail bearer" post I've inserted in the "BlackBerry Architecture" section, you could see that I'm actually interested in understanding how the BB infrastructure pushes contents to the device. Which protocols are used.
This would be intersting to know even in the simulated case, where I suppose there is no interaction with the BB infrastructure (RIM SRP server, carrier network, etc.)

Many Thanks again.

BO
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Old 07-06-2006, 08:44 AM   #9 (permalink)
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Quote:
Originally Posted by BB_BO
1. In Options => Advanced Options => Service Book, I've got no Desktop [SYNC] option (this is why I did ask how to delete it); just: Desktop [CICAL], Desktop [ALP], Desktop [CMIME].
Is this a matter (I don't think)?
The Desktop [SYNC] service book not there may be due to your BES begin version 3.6. I don't really know, just guessing. Maybe this is why the Kbase document I linked to indicates BES 4.0 or higher.
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Old 07-06-2006, 08:50 AM   #10 (permalink)
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That's ok. Many thanks Doug for the time spent on this post.

Other suggestions (even on push bearers) are welcome!

Cheers.
BO
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