This is long., so thanks in anticipation....
PC - XP Pro SP2
S/W - Desktop Manager/Redirector V4.0, Outlook 2003, Exchange 2003,
NOT Blackberry Enterprise Server.
Server - Win2003
Handset - 7100V
We've had big problems redirecting mail from one PC in the office. Worked fine until 2 weeks ago, since then Nowt! Vodafone have blamed it in turn on RIM, Our Exchange Server, The Handset. At the same time the user went abroad (has now returned)
Mail received into Outlook on PC.
Redirector identifies 1 Mail Pending
RIM Mail appears in Outlook, then disappears
Pending Mail back to 0., Expired 0, Filtered 0
However the Result of last transaction field is Refused by Handheld and the Time fiields are all 16 days old since Received or Send or Contact. and the Mail is not received on the Handheld or in the Mobileemail account.
OK, so I have tried installing the s/w & handheld on another PC and it still didin't work, however another Blackberry did work fine on that PC, so I don't think its a PC problem
Another Blackberry works fine through the same network and Exchange server so I don't think it's a network/exchange or firewall problem. I can also directly email to the users mobileemail account from the PC and it is received as is mail to any other pop3 accounts set up in mobileemail account.
So we've tried a new handset. I set up a new mobileemail account, using the new pin and IMEA. I then tried to uninstall and reinstall the Desktop Manager Software. The uninstall seemed to work OK, as did the reinstall. However the settjngs from the previous installation were retained (ie statistics and Events) - PIN Number changed when new handset plugged in and sync'd. The retention of some info worries me that the uninstallation isnt thorough.
The RIM messages are leaving the Exchange server and being delivered to, for example
The messages sent wioth the new handset have the same subject as those that were sent when we had the old Handset - seems a bit strange as the s/w, handset and mobileemail account have all changed.
1. Any ideas what could be causing the non-arrival of email or what further troubleshooting steps to take
2. If I'm right and the uninstall isn't complete, how can I achieve that.
3. I'd appreciate a short outline of how the redirector works and what is the relevance of the RIM message fleetingly seen in the INBOX.