BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-19-2006, 03:29 PM   #1 (permalink)
New Member
 
Join Date: Jul 2006
Model: 7290
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy Help! My new 7290 freezes and shutsdown

Please Login to Remove!

I just got my BB on 7/17... I love it! But it often 'freezes' (the screen fades then goes blank) and I have to remove the battery to restart it and I have no idea why. Then if it is idle for a bit and it doesn't 'freeze', I get errors like "Prefetch Exception" or "Abort Exception" and gives me a 'Reset' button and that will bring it back usually. It's the freezing that really bugs me, its already done that at least 5 times in the last 6 hours.

I would reeaally appreciate any help you can offer. Thanx
Offline  
Old 07-19-2006, 03:30 PM   #2 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

I would recommend reinstalling the device software.....
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 07-19-2006, 03:34 PM   #3 (permalink)
New Member
 
Join Date: Jul 2006
Model: 7290
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by juwaack68
I would recommend reinstalling the device software.....
Thanx for the quick response! Can I do that without losing all my other apps and data?
Offline  
Old 07-20-2006, 09:15 AM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jun 2005
Location: NJ
Model: 9700
OS: 5.0.0.405
Carrier: AT&T
Posts: 304
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

You may or may not lose the data. I have wiped out the device software and reinstalled many times, I noticed that some apps save the data but some don't. Just remember to do a backup before attempting the reload.
Offline  
Old 07-25-2006, 01:50 PM   #5 (permalink)
New Member
 
bpowell's Avatar
 
Join Date: Jul 2006
Location: Tulsa, Oklahoma
Model: 7290
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

mine has been doing that as well, did reinstalling the OS work?
Offline  
Old 07-28-2006, 01:19 PM   #6 (permalink)
New Member
 
Join Date: Jul 2006
Location: Florida
Model: 7130c
Carrier: cingular
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

when you load the handheld os, it asks whether or not to back up everything. i have done it and did not lose anything.
maybe also try holding ALT then L G L G
then clear log. my bb wasnt locking up, but it did seem to improve performance a little.
Offline  
Old 07-28-2006, 02:37 PM   #7 (permalink)
BlackBerry Extraordinaire
 
Nextel User's Avatar
 
Join Date: May 2005
Model: 8220
Carrier: AT&T
Posts: 1,146
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

there is a new 7290 os from rogers just released..
__________________
Get Hebrew For Your Blackberry
http://cheservices.com/blackberry/
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.