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Old 07-19-2006, 02:29 PM   #1 (permalink)
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Unhappy Help! My new 7290 freezes and shutsdown

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I just got my BB on 7/17... I love it! But it often 'freezes' (the screen fades then goes blank) and I have to remove the battery to restart it and I have no idea why. Then if it is idle for a bit and it doesn't 'freeze', I get errors like "Prefetch Exception" or "Abort Exception" and gives me a 'Reset' button and that will bring it back usually. It's the freezing that really bugs me, its already done that at least 5 times in the last 6 hours.

I would reeaally appreciate any help you can offer. Thanx
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Old 07-19-2006, 02:30 PM   #2 (permalink)
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I would recommend reinstalling the device software.....
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Old 07-19-2006, 02:34 PM   #3 (permalink)
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Quote:
Originally Posted by juwaack68
I would recommend reinstalling the device software.....
Thanx for the quick response! Can I do that without losing all my other apps and data?
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Old 07-20-2006, 08:15 AM   #4 (permalink)
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You may or may not lose the data. I have wiped out the device software and reinstalled many times, I noticed that some apps save the data but some don't. Just remember to do a backup before attempting the reload.
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Old 07-25-2006, 12:50 PM   #5 (permalink)
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mine has been doing that as well, did reinstalling the OS work?
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Old 07-28-2006, 12:19 PM   #6 (permalink)
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when you load the handheld os, it asks whether or not to back up everything. i have done it and did not lose anything.
maybe also try holding ALT then L G L G
then clear log. my bb wasnt locking up, but it did seem to improve performance a little.
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Old 07-28-2006, 01:37 PM   #7 (permalink)
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there is a new 7290 os from rogers just released..
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