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Old 07-25-2006, 06:54 PM   #1 (permalink)
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Exclamation Synch Problem w/ Outlook 2003

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I have a 7105t synching to a laptop with Outlook 2003. This combination has worked fine for a couple of years (previously with a 7100t). Recently I started getting an error when synching that appeared to come from Outlook. Specificially:

I receive a "Microsoft Visual++ Runtime Library" error with
"Runtime Error
ProgramFiles/ResearchInMotion/Blackberry/Desktopmanager.exe
Abnormal Program Termination

Simulatenously I start receiving a Microsoft.NET Framework Error with the following info:
"An unhandled exception has occurred in a component of your application.....

Can anyone shed some light on this?
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Old 07-26-2006, 10:13 AM   #2 (permalink)
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for that error that you are receviing, I am going to send you a link to the TKC on blackberry.com it will tell you how to enable advanced logging. I will also tell you how to look at the log file to find the corrupt entry in your calendar.

As for the .net error, I would advise you to upgrade the .net on your machine as that error has nothing to do with the BlackBerry.

Here is the KB # 04427 if you go to blackberry.com and do a search for that KB. I would provide the link, but I have yet to make 10posts. :D

To look at the log file you will need to open the tif.log located back in the Intellisync folder. It will open with Notepad, so just scroll right to the bottom of the document and you will then notice a value in there called subject= "name of subject" (what you need to look for is the subject name in the quote marks)

Then you need to do an advanced find in your calendar in Outlook and remove that entry in the quote marks. Then you need to do another sync, if you don't get any more errors then change the values back to normal in the ilopt.cfg file.

I hope that helps you out.
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Old 07-26-2006, 05:47 PM   #3 (permalink)
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You're awesome; I now have my BB working at full capacity for the first time in a while. Thanks so much.
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Old 07-26-2006, 05:52 PM   #4 (permalink)
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By the way, the .NET error went away when the app quit crashing.
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Old 08-01-2006, 04:04 PM   #5 (permalink)
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Thanks guys - had the same problem until I viewed this thread, and now its fixed.

Cheers!
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Old 08-08-2006, 06:09 PM   #6 (permalink)
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The likly hood is very great that the error is caused by the sycronization of the FIELD MAPPINGS. Any way that's what it was with me and I just chose not to sync that item and everything worked fine. I know that I save a lot of crazy attement in that feild in outlook so when sync I get that crazy C++ runtime error.
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Old 08-15-2006, 01:10 AM   #7 (permalink)
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Quote:
Originally Posted by dnicksic
I have a 7105t synching to a laptop with Outlook 2003. This combination has worked fine for a couple of years (previously with a 7100t). Recently I started getting an error when synching that appeared to come from Outlook. Specificially:

I receive a "Microsoft Visual++ Runtime Library" error with
"Runtime Error
ProgramFiles/ResearchInMotion/Blackberry/Desktopmanager.exe
Abnormal Program Termination

Simulatenously I start receiving a Microsoft.NET Framework Error with the following info:
"An unhandled exception has occurred in a component of your application.....

Can anyone shed some light on this?
That is a great cure.

A slightly dumbed down, but effective approach I found is to look through my calendar for entries made around the time it stopped synching. The "unusual" entry (with a lot of data copied into the notes section) appeared almost immediately. This saved me from having to do logging (admittedly a more scientific approach).

The offending calendar entry had MapQuest directions (appearing as tables) pasted into the Notes section. I removed it from the calendar and my Blackberry synched fine after that.

Dave
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Old 08-17-2006, 01:52 PM   #8 (permalink)
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Hello,

Anyone know where on the support part of the site you can find KB's?
B.
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Old 02-01-2007, 12:34 AM   #9 (permalink)
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Default Solution to this problem...

This was happening to me and I found that it was a couple of calendar entries that it didn't like. They were invitations and reminders sent from another outlook user.

The easiest way I found to find them is to export your entire calendar (change the date to include past dates) to excel (or similar) - then scroll down and look for anything in the subject field containing square brackets (I think they are what kills the sync) for example:

[Invitation] Maxetag meeting @ Tue Oct 31 10am - 11am (1 hr)
or
[Reminder] Maxetag Meeting @ Wed Nov 1 12:30pm - 1:30pm (1 hr)

Then go back into your calendar and find the offending entry and delete, then re-sync and it will magically work!
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