BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 08-16-2006, 09:51 AM   #1 (permalink)
New Member
Join Date: Aug 2006
Model: 7230
Carrier: T-mobile
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Forwarding message doesn't open Address Book

Please Login to Remove!

First post so forgive any mistakes I may make:

Blackberry 7290
Handheld Software
Wireless Provider T-Mobile
Corporate Configuration (BES 3.6.5)
Exchange 2000/Outlook XP
Desktop Manager 4.1

Last week one of my user's came to me with their company issued 7250 that was showing a Java 507 error. As I came to learn, the 507 error basically means that the OS and user data are gone and the device will need to be reloaded. I went ahead and reloaded the OS and then resynch'd the user's Outlook account with the device. All of the user's data, except for the messages of course, reloaded onto the device and everything worked as it should. Until today.

The user called me and reported that when attempting to forward e-mail (either by pressing the F key or selecting Forward from the context menu) the handheld opens the message to be forwarded, creates the typical forwarding modifications, and places the cursor on the To: field. By default, the handheld is supposed to first access the address book to allow the user to select a forwarding recipient. Has anyone seen this behavior before? I've spent the last hour on the BB website searching through their KBs to no avail. I also haven't seen any sort of option that would allow me to control such a feature. Any help will be greatly appreciated.

- Robert
Old 08-16-2006, 10:08 AM   #2 (permalink)
Knows Where the Search Button Is
Join Date: Oct 2005
Location: Toronto
Model: 8800
Carrier: Rogers
Posts: 48
Post Thanks: 0
Thanked 0 Times in 0 Posts

As of handheld OS 4.1, the user simply types the name of a contact in the To: field and it will pull all matching contacts in a selection list. One no longer needs to select the contact from the full address book.
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Mitsubishi Servo Drive MDS-A-V2-3535
Mitsubishi Servo Drive  MDS-A-V2-3535 picture1PC New Siemens 6SE6 440-2AD22-2BA1
1PC New Siemens 6SE6 440-2AD22-2BA1 pictureMitsubishi Spindle Drive Unit, MDS-C1-SP-150
Mitsubishi Spindle Drive Unit, MDS-C1-SP-150 pictureFANUC INT Converter #A20B-1000-0913-05A
FANUC INT Converter #A20B-1000-0913-05A picture1PC New Sealed Allen Bradley 1788-CNCR /A
1PC New Sealed Allen Bradley 1788-CNCR /A  picture

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.