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Old 10-03-2006, 08:42 AM   #1 (permalink)
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Question email from network@etp04.etp.eu.blackberry.net please help

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hi

can any one help

we cant send mail from one of our blackberrys, it comes back with an email subject : RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2

and lots of numbers and letters and it says do not delete this is the data that goes between your handheld and the server?

any idears?

im gonna try and reset it and re sync it with the bes but not sure if it will work
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Old 10-03-2006, 09:08 AM   #2 (permalink)
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Quote:
Originally Posted by allsigns
hi

can any one help

we cant send mail from one of our blackberrys, it comes back with an email subject : RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2

and lots of numbers and letters and it says do not delete this is the data that goes between your handheld and the server?

any idears?

im gonna try and reset it and re sync it with the bes but not sure if it will work
Is your desktop manager setup for redirector or blackberry internet service? Redirector or BES requires MS exchange or Lotus Notes.
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Old 10-07-2006, 04:40 PM   #3 (permalink)
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Quote:
Originally Posted by whsbuss
Is your desktop manager setup for redirector or blackberry internet service? Redirector or BES requires MS exchange or Lotus Notes.
Modify or Reinstall the desktop manager installation to use only Internet Email (BIE for T-Mobile) and not the BES.

It's user error every time...people don't watch what they are doing when they install the desktop manager. This happens to Internet Email users....If you are using the Redirector or BES, you have other problems.

Also, delete any [Desktop] service books if you are not on a BES/Redirector before you reinstall the desktop manager and sync up again.
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