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Old 10-25-2006, 05:59 PM   #1 (permalink)
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Question Decryptation failure, please generate a new key.

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I am having problems getting pins on my BB. SMS and emails are no problem.
When somone tries to send me a PIN, I get the message: "Decryptation failure, please generate a new key." The message appears when the pin starts to come in and it stays on the screen for about 1-2 seconds - then it vanishes. The pin never arrives, but people receive the pins I send.




Any idea what this means? I am running a Bell 8703e on Sprint software, using Mailstreet as a third party MES/BES provider.



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Old 10-25-2006, 08:08 PM   #2 (permalink)
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Go to Options > Security Options > General Settings. Scroll down to the Services section, press the scroll wheel, and select Regenerate Encryption Keys.
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Old 10-26-2006, 09:32 AM   #3 (permalink)
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Thanks for the answer. I followed your advice - it seems however that the problem is not with me but with one sender. (I have received a couple of PINS from other users but she still can't PIN me.) She has a Bell 7250 running on a MES/BES. She has had other problems with wirelss syncing Outlook etc too so I guess it's up to her employers IT department to resolve.

Could it be some security policy from her employer?

Last edited by roofus : 10-26-2006 at 09:48 AM.
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Old 10-30-2006, 12:04 PM   #4 (permalink)
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Quote:
Originally Posted by roofus
Could it be some security policy from her employer?

Yes that is very possible.
They may be Disallowing Pinning outright or allowing only Pin Messages within there organization by Setting the Peer to Peer Encryption on there BES.
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Old 11-04-2006, 07:32 AM   #5 (permalink)
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Question How to change a BB pin policy?

That seems to be the case; she can PIN people within her organization but she can't PIN people outside the organization.

Her IT department says they do not have a policy disallowing pins to outside bb's' in fact they want their staff to have this ability because they are a diaster-relief not-for profit organization, all forms of communication to people are important.

The IT people are trying to fix the problem. Howver, they are just rolling out bb's having used cellphones and pagers previously.

Can any of you BB specialists offer any advice as to what the problem can be; what policy to change or delete?

The problem is: she can receive pins from anyone. Whenever she tries to pin anyone not on their BES, the pin seems to get sent but she never gets a delivery "D" Furthermore the sender has the following message briefly flash on thier screen and then disappear: "Decryptation error please generate a new key"

Last edited by roofus : 11-04-2006 at 08:12 AM.
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