Originally Posted by pawn
...using the BIS client (2.0) and am having routine problems not receiving mail. For what it's worth, I've been using the 1.X BIS (or web client) for years without problems...
I've seen this with a few of my customers. The following steps seem to have cleared up the problem:
1) within BIS delete all active email accounts.
2) resend service books to the device and wait several minutes to ensure that the device has received and integrated the changes.
3) add the required email accounts
4) resend service books to the device.