BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-31-2006, 08:12 AM   #1 (permalink)
New Member
 
Join Date: Oct 2006
Model: 7130v
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Problem with Desktop Software - sync

Please Login to Remove!

I have a BB 7130v and Desktop Software 4.1 and Outlook 2003 running on XP. Everything worked fine when I first installed the software - email syncs nicely with my BES server running against Exchange. After a couple of weeks however the sync software stopped working. I have un-installed it (cleanly) and re-installed it many times to no avail. If I am very careful I can reset the settings, touch nothing, sync once and then I have to exit the Desktop Software before doing anything else. If I make any changes to the PIM setup - eg Calendar wireless, which is what I really want then it crashes and says to check the log file, but doesn't write anything to the log file.

Any suggestions would be greatly appreciated.

PS I've also tried Desktop 4.2 but this doesn't work either.
Offline  
Old 10-31-2006, 08:20 AM   #2 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: iPh6
Carrier: AT&T
Posts: 27,821
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default

Welcome to BB Forums!

There should be an option to view the Intellisync log in the Desktop Manager. Can you check and see if there are any error messages (like 4198 - Syn cancelled or something like that)..

Thanks!
Offline  
Old 10-31-2006, 11:05 AM   #3 (permalink)
New Member
 
Join Date: Oct 2006
Model: 7130v
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Log file is empty

The button is grayed because nothing is being written to the log file - and I've checked for it manually...
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.