BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-25-2005, 10:27 AM   #1 (permalink)
CrackBerry Addict
 
rpfeffer's Avatar
 
Join Date: Mar 2005
Location: MD
Model: 9650
OS: 5.0.0.699
Carrier: Sprint BES
Posts: 530
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Email Re-direction disabled after porting of phone number...

Please Login to Remove!

I searched, and could not find a solution for this. I am going over to look at it now and hope it is a simple matter of re-enabling the redirection through the handheld software...but has anyone else come across this?

Thanks in advance!

-Rob
Offline  
Old 03-25-2005, 10:53 AM   #2 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,803
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default

Not enough information to help; BES, Desktop Redirector or BWC? New BB or just a ported number? New SIM? What device and OS?
Offline  
Old 03-25-2005, 10:57 AM   #3 (permalink)
CrackBerry Addict
 
rpfeffer's Avatar
 
Join Date: Mar 2005
Location: MD
Model: 9650
OS: 5.0.0.699
Carrier: Sprint BES
Posts: 530
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

BES 4.0, OS 3.8...client ported his number recently and now emails are not being re-directed. Not a new blackberry, it has been active for several months now. New SIM carried over in the port. Desktop software is 3.6.

OS software is 3.8, not 4.0. Sorry

Last edited by rpfeffer : 03-25-2005 at 11:01 AM.
Offline  
Old 03-25-2005, 11:00 AM   #4 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,803
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default

Device type? It matters.

Check on the client device to see what sort of network coverage they have. Are they gprs, GPRS, 1x, what?

Can the client send a PIN to PIN message. Has someone verified with the NEW carrier that the BlackBerry Data Plan has been properly added to the account?
Offline  
Old 03-25-2005, 11:01 AM   #5 (permalink)
CrackBerry Addict
 
rpfeffer's Avatar
 
Join Date: Mar 2005
Location: MD
Model: 9650
OS: 5.0.0.699
Carrier: Sprint BES
Posts: 530
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by NJBlackBerry
Device type? It matters.

Check on the client device to see what sort of network coverage they have. Are they gprs, GPRS, 1x, what?

Can the client send a PIN to PIN message. Has someone verified with the NEW carrier that the BlackBerry Data Plan has been properly added to the account?
7290.

gprs

It was working before. The data plan I mean. It does not have to be added again, does it?
Offline  
Old 03-25-2005, 11:06 AM   #6 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,803
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default

gprs = no data.
Call the carrier.
Offline  
Old 03-25-2005, 11:07 AM   #7 (permalink)
CrackBerry Addict
 
rpfeffer's Avatar
 
Join Date: Mar 2005
Location: MD
Model: 9650
OS: 5.0.0.699
Carrier: Sprint BES
Posts: 530
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by NJBlackBerry
gprs = no data.
Call the carrier.
no kidding

this is just another strike against cingular
Offline  
Old 03-25-2005, 11:42 AM   #8 (permalink)
CrackBerry Addict
 
rpfeffer's Avatar
 
Join Date: Mar 2005
Location: MD
Model: 9650
OS: 5.0.0.699
Carrier: Sprint BES
Posts: 530
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for your help.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.