Originally Posted by NJBlackBerry
Device type? It matters.
Check on the client device to see what sort of network coverage they have. Are they gprs, GPRS, 1x, what?
Can the client send a PIN to PIN message. Has someone verified with the NEW carrier that the BlackBerry Data Plan has been properly added to the account?
It was working before. The data plan I mean. It does not have to be added again, does it?