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Old 11-19-2006, 10:37 AM   #1 (permalink)
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Default Desktop 4.2 - Install not Finishing

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I tried to install TMO's latest desktop v 4.2.0..14 and I got as far as "Installshield wizard was interupted before completing....". Tried to unistall older version, I got the same message. Blew off the research in motion diectories in Programs and in common files. Blew off the key research in motion registry keys (this got me further into the process). Still get same error message no matter what version I try to install. In fact the earlier version comes up with the modify - repair - uninstall menu. Tried all the selections, same message. I tried to uninstall from control panel, same message.

I'm using XP sp2. I could probably try it in my Vista RC2 but I need it both places.

Am I missing a specific registry key? Is there a possible process running that may be interfering that I'm not aware of?

Any help would be much appreciated.
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Old 11-19-2006, 11:55 AM   #2 (permalink)
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Check the event viewer for error messages. Might also try the clean uninstall instructions for Desktop Manager.
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Old 11-19-2006, 12:18 PM   #3 (permalink)
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Anyone know what this new version of DM fixes or enhances?
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Old 11-19-2006, 01:10 PM   #4 (permalink)
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Quote:
Originally Posted by d_fisher
Check the event viewer for error messages. Might also try the clean uninstall instructions for Desktop Manager.
Thanks for your response. Great info. However, no go.

After all the steps are taken here's what happens: (I repeat the erase process between each retry)

I tried to install the original TMO off of the CD but I get the "interrupted" install message.

I tried to install the version I got from 02 (I think) and this was the last version I had running. I get the repair-modify-remove menu and on each option I then get the interrupted install message

I tried to install the new .14 TMO and I get the interrupted install message.

Based on the above I believe that somewhere I'm missing a registry entry or something that is telling the installer file what version I have (had actually) or the present version wouldn't give me the repair-modify menu.

Driving me nuts.

The event viewer says the installer loaded OK then next listing is BB installation failure. Many times by the way
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