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Old 03-28-2005, 03:13 PM   #1 (permalink)
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Default No Open Attachments on menu

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I set up 3 BBs for our company. 2 can open up attachments, 1 cannot. On the 1 that can't open attachments the Open Attachment is not available on the menu. You can view the email, select it, see the attachment is there, but if you highlight the attachment and click the wheel there is no "Open Attachment" option. Anyone else run into this issue?
Old 03-28-2005, 04:24 PM   #2 (permalink)
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Are they the same types of devices? monochrome devices will not open image attachments, therefor the option will not appear.

Also, I would check that the activation process went through successfully. I assume these are on BES right? Try reactivating the device, or resending the service books if not.
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