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Old 03-30-2005, 05:05 PM   #1 (permalink)
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Unhappy Level 1 Messages not working (7290)

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On my old "BlueBerry" I had Level 1 Messages beeping just fine. But I simply cannot get this feature to work on my BlackBerry 7290.

In the desktop software, I have:
* Created a rule in Redirector Settings-Filters
* Verified the e-mail addresses in the "From" field
* Made the rule active (it has a check mark in its box)
* Set the Action for this rule to "Level 1"
* Tried it with and without Recipient Types selected
* Tested repeatedly!

On the handheld, I have:
* Made "Loud" the active Profile
* Set the Level 1 options in Loud to "Vibrate+Tone" both "Out of Holster" and "In Holster"
* Set the "Tune" to "BlackBerry 6"

I'm at my wit's end! Help please!
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Old 03-30-2005, 10:05 PM   #2 (permalink)
Zro
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If you send a PIN message to yourself, does it beep with the BlackBerry 6 tune?

When the emails are forwarded to your blackberry, do they show up with the exclaimation mark on them?

Zro
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Old 03-31-2005, 12:50 PM   #3 (permalink)
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Default Here's a dumb question

What is a Level 1 message and how are they different than regular messages?
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Old 03-31-2005, 01:56 PM   #4 (permalink)
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Alan - I attached a Blackberry support doc about PIN message errors:

http://www.blackberry.com/knowledgec...32293&vernum=3

Jacob - A level 1 message is a PIN message. PIN (BB to BB message that bypasses the carrier's email system)
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7290>8700>8310>8900
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Old 03-31-2005, 07:34 PM   #5 (permalink)
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Thanks.
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Old 04-06-2005, 02:23 PM   #6 (permalink)
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Talking It's fixed!

Turns out there was a filter setting on the server. IT changed that setting and my rules are now all working properly. Thank you to those who responded to my initial post.
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