12-18-2006, 08:35 AM
Join Date: Jun 2006
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| | Call option from address book not working
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I have a strange issue with a 7290, firmware version 126.96.36.199 (T-Mobile).
If you select a person in the address book, and then "Call xxx", you get the selection for Home or Mobile, but after selecting either option, the screen just goes to the home screen in the Phone application and no number gets dialed.
If you select someone from the recently called list, you get the same selection of "Home" or "Mobile", but it dials just fine. I noticed that when the above condition occurs, the person called also does not appear in the recently called list (logical, I suppose).
The problem is, I don't know which application is at fault - the phone or address book. This user is remote, so I'd rather not have to reload the OS.
Any clues? It has only been occurring for a few weeks and didn't always happen.