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Old 12-20-2006, 11:49 PM   #1 (permalink)
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Default Cannot Connect to PC

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Hi everyone. Just upgraded to the 8700G today, but I cannot connect it to either my desktop or laptop. Same issue on both machines...as soon as I connect the USB, the BB screen turns white and freezes, usually with a hanging hourglass. Most of the time, when I unplug the USB it will reboot after a few seconds...though sometimes I need to take out the battery in order to reboot.

I am using XP home, desktop manager 4.1 (right off the cd), and 4.1 is on the BB as well. I upgraded from the 7100T, which gave me no problems at all. I did have desktop manager 4.2 for that however, which I uninstalled before installed 4.1 for the 8700G.

Any advice or help would be greatly appreciated...
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Old 12-20-2006, 11:55 PM   #2 (permalink)
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Sounds like you'll need to wipe the device and reload the OS.
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Old 12-21-2006, 12:02 AM   #3 (permalink)
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Quote:
Originally Posted by paulbblc
Sounds like you'll need to wipe the device and reload the OS.
Ok...thanks. How do I do that since I cannot connect the BB and desktop manager doesn't recognize it?
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Old 12-21-2006, 08:19 AM   #4 (permalink)
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Get a copy of Javaloader (search for JL_CMDR on this forum. This will get you many posts on this issue as well).

Run it to see if you can completely wipe the BB.

Download your carrier's OS (I assume you have)
Execute the file you just downloaded
Locate and delete VENDOR.XML on your PC located at: C:\Program Files\Common Files\Research In Motion\AppLoader
Connect the BB and restart Desktop Manager
Desktop Manager may still not see the BB initially-that's ok.
Go to Application Loader and see if you can install the OS.
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Old 12-21-2006, 09:54 AM   #5 (permalink)
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Thanks, I downloaded and installed JL_CMDR, but it cannot connect to the BB.

I did get lucky earlier and the BB connected to the desktop manager long enough so I could run the application loader and go through the installation of the device OS. Unfortunately, I got to the very end and got this error:

The desktop loader is unable to connect to the device.
You may need to enter the password on the device.

I have never created a password for this device though.
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Old 12-21-2006, 10:35 PM   #6 (permalink)
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Fixed...it was a faulty USB cable. Thanks for the help...
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