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Old 04-04-2005, 01:11 PM   #1 (permalink)
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I understand, based on a search here, that the 7290 should have the ability to view JPG files sent as attachments. This does not seem to be the case with my T-mobile 7290. When I receive an email with a jpg attachment, it simiply does not give me a "view attachement" option.

I would appreciate any suggestions or explanations.

thank you.

Alex
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Old 04-04-2005, 01:44 PM   #2 (permalink)
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Are the emails sent to you via BES (jpg attachments should be viewable), web client (jpg attachments should be viewable), or desktop redirector (jpg attachments are not not supported)?
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Old 04-04-2005, 02:00 PM   #3 (permalink)
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BES. I think the problem may be that my empoyer does not have attachment service for version 4.0 on the BES server.
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Old 04-08-2005, 04:41 AM   #4 (permalink)
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For this to work, your handheld must be using OS 4.X and you must be on a 4.0 BES.
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Old 04-08-2005, 09:42 AM   #5 (permalink)
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Yes, if you are using an older BES, you don't have the GIF / JPG / TIFF / PNG attachment viewing.

As a workaround, send the JPG file to your @blackberry.net email address instead of your BES email address. You should still be able to view it that way. (For best results, make sure you have OS4, although the interim OS3.8 might work)
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Old 04-20-2005, 06:42 PM   #6 (permalink)
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I am having similar issues with jpg attachments.
How do I know what my @blackberry.net email address is?
Where do I go to set this up?

Quote:
Originally Posted by Mark Rejhon
Yes, if you are using an older BES, you don't have the GIF / JPG / TIFF / PNG attachment viewing.

As a workaround, send the JPG file to your @blackberry.net email address instead of your BES email address. You should still be able to view it that way. (For best results, make sure you have OS4, although the interim OS3.8 might work)
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Old 04-20-2005, 07:17 PM   #7 (permalink)
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Same problem here with t-mobile BWC. When I logged on to the website and went to the help there was some info on what attachments could be viewed on the handheld. It listed the usual office doc formats as well as pdf. I have tried the pdf viewing and it does work although the jpg files just show the following info in the message: "application: name of file.jpg" I select the open attachment and then download full file (or something to that effect) and it never changes from the blue clock icon. Maybe it's something with t-mobile's BWC. Oh yeah, and I have tried both sending it directly to my blackberry.net address and having it forwarded from my gmail account.
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Old 04-20-2005, 08:44 PM   #8 (permalink)
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dla, your blackberry.net address is the one associated with your BWC account. On T-Mobile, it would be [user]@tmo.blackberry.net.

mcapiro, I don't think it's a problem with the TMO BWC; after TMO underwent some kind of upgrade in February or so, I was able to download jpgs even before upgrading to OS 4.0. If it makes a difference, I have a 7100.
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Old 04-20-2005, 09:26 PM   #9 (permalink)
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WNO, thanks for the info. 7100 here as well, however. Anyone have any idea as to what the problem might be?
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Old 04-20-2005, 09:38 PM   #10 (permalink)
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OK disregard the last post. Yesterday, no matter how hard I tried it just wasn't working. Today, it's working.
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Old 04-21-2005, 05:03 AM   #11 (permalink)
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WNO,
Thanks for your reply.
I have confirmed that my company are not yet on BES 4.0 which is why I can't view jpeg attachments on emails. As a workaround, they've suggested posting photos on a website and downloading them on to the BB.

I still don't understand about the @blackberry.net email address. I got my phone through my work and am on vodafone.
Excuse my ignorance but what's a BWC account, how do I set one up and how do I know what my [user] is?

Thanks for your help.
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Old 04-21-2005, 05:48 PM   #12 (permalink)
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dla, sorry, I didn't realize you are on a BES. BWC stands for BlackBerry Web Client, which is how those of us who are not on a BES get our mail. As I understand it, the BWC periodically pulls mail from our e-mail servers, and pushes it to our BBs. The blackberry.net address is, I think, part of the BWC scheme. I've seen references to people having BWC accounts in addition to their BES accounts, but I'm not familiar with the particulars. The way T-Mobile has its non-BES users set up BWC accounts is by: 1) providing a link on its site to the BWC interface; and 2) having the user create an account with his or her PIN and IMEI. You might be able to root up more details on the Vodaphone site.
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Old 04-22-2005, 05:48 PM   #13 (permalink)
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I couldn't find anything about this, but if I have a 7510 (Nextel) with the 4.0 software, should I be able to open JPG files? I sent one and when I click on retrieve full content it puts the icon on the top right corner and dose nothing. I sent the same photo to my 7520 (Nextel) and it opens right away just fine...

Plus when I upgraded the 7510 to 4.0 the Pictures program didn't have pre-loaded pictures like my 7520 dose...
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Old 08-03-2005, 11:50 PM   #14 (permalink)
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I have a problem sending jpg's to my other email account and wondering if anyone can help. I forward them but can't save to my computer. Is there a program, or am I having problems with how I send the jpg's? I have a 7100t using T-MO service data plan.
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