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Old 01-16-2007, 06:50 PM   #1 (permalink)
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Angry Field Mapping "All-Day" Events

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I've had a Blackberry for a really long time (think RIM 950). Lately, I've been having a problem with my 7100t data syncing properly with Outlook (2003 or 2007, take your pick). Specifically, the whole issue of "All-Day" events just doesn't seem to work. I have noticed that despite the fact that the Blackberry appointment screen has an "All-Day Event" checkbox option, this field doesn't actually map to the same field in Outlook; in fact, it's not even presented as a handheld mapping field in the Desktop software. Is this new...or has it always been that way? And is this causing the issue?

This whole thing is driving me up the wall! I have wiped the Blackberry and then synced it to my Outlook calendar...and there are still issues. If I change an event or add one in the handheld by selecting the "All-Day Event" box and then try to resync to Outlook, the times in Outlook go from, for example, 12am on on the first day to 1am on the final day (or actually 1 hour PAST what was supposed to be the final day). This all looks like a time zone problem on one end or the other, but I've triple-checked that and the time zones are the same everywhere.

I don't understand why the Desktop software and Outlook don't map the "All-Day Event" field to each other. This seems like it would resolve the issue. Does anyone have any solution recommendations? I am using BIS, not BES; the latest OS (4.1.0.351) is on the handheld and I'm using the new 4.3 desktop software.

Thanks!
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Old 01-19-2007, 01:54 PM   #2 (permalink)
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Quote:
Originally Posted by austinheat
I've had a Blackberry for a really long time (think RIM 950). Lately, I've been having a problem with my 7100t data syncing properly with Outlook (2003 or 2007, take your pick). Specifically, the whole issue of "All-Day" events just doesn't seem to work. I have noticed that despite the fact that the Blackberry appointment screen has an "All-Day Event" checkbox option, this field doesn't actually map to the same field in Outlook; in fact, it's not even presented as a handheld mapping field in the Desktop software. Is this new...or has it always been that way? And is this causing the issue?

This whole thing is driving me up the wall! I have wiped the Blackberry and then synced it to my Outlook calendar...and there are still issues. If I change an event or add one in the handheld by selecting the "All-Day Event" box and then try to resync to Outlook, the times in Outlook go from, for example, 12am on on the first day to 1am on the final day (or actually 1 hour PAST what was supposed to be the final day). This all looks like a time zone problem on one end or the other, but I've triple-checked that and the time zones are the same everywhere.

I don't understand why the Desktop software and Outlook don't map the "All-Day Event" field to each other. This seems like it would resolve the issue. Does anyone have any solution recommendations? I am using BIS, not BES; the latest OS (4.1.0.351) is on the handheld and I'm using the new 4.3 desktop software.

Thanks!
i'm having the same problems lately, not sure why. It seem to be an issue with the time zone settings and has offset many of my all day appointments to be 1am-1am instead of 12-12. Wacky.
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Old 01-19-2007, 06:57 PM   #3 (permalink)
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Outlook "All day event"="TRUE" maps directly to "All Day Event". This issue we are encountering is directly related to how "[i]n August of 2005 the United States Congress passed the Energy Policy Act, which changes the dates of both the start and end of daylight saving time (DST). When this law goes into effect in 2007, DST will start three weeks earlier (2:00 A.M. on the second Sunday in March) and will end one week later (2:00 A.M. on the first Sunday in November) than what had traditionally occurred." See Preparing for daylight saving time changes in 2007 for more information. Workaround? Manually commit the appropriate changes on your device. Also, where might one find Desktop Manager 4.3?
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Last edited by adamlau : 01-19-2007 at 07:03 PM.
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Old 01-20-2007, 11:19 PM   #4 (permalink)
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Thanks for the info regarding the field mapping.

You're exactly right regarding the 2007 DST changes and the impact it's having on certain calendar entries. While trying to find a solution to the problem, I finally ran across some info on the Blackberry site. There are some links that feed off this one:

blackberry.com/select/dst2007/planned_resolutions/device_impact.shtml

Essentially, there's a patch that needs to be installed on the handheld; you can tell if your version of the handheld software includes the patch simply by looking in Advanced Options under Tools. If you have it, you'll see something to the effect of "2007 DST Patch.

Unfortunately, I can't seem to find the patch by itself. And according to RIM's site, only the following handheld software versions already contain it: 4.2.1 or later, and 4.1.0.375, 4.1.0.377, and 4.1.0.378.

Hope that helps some of you!
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Old 01-31-2007, 11:15 AM   #5 (permalink)
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That would explain why the time is one hour off, but that isn't the problem.

The problem is, when you create an entry in the Outlook Calendar and check the "All Day Event" option, it doesn't get set in the BB. It will transfer the event, but without the "All Day Event" checked. Conversely, if you create an event on the BB with the "All Day Event" flag checked, it doesn't check the same flag in Outlook.

I can't understand why there is an "All Day Event" checkbox on the BlackBerry, but this field isn't listed as an option in the field mappings on the Desktop software.

Isn't anyone else having this problem??? I've been all over Google and this is the only mention that I've seen on this...

Anyway, sorry for the rant. It's driving me nuts and I'm about ready to trade this thing in for a POS Motorola Q.
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Old 02-05-2007, 03:20 PM   #6 (permalink)
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Ok, I found a fix for myself. I had to uninstall the Windows update that caused this problem to begin with.

You can read about the update here. It is KB928388.
support.microsoft.com/?kbid=928388
(I'd hyper link it, but this forum won't let me until I have at least 10 posts. )

So, I'm back in love with my BlackBerry. No Q for me...
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Old 03-01-2007, 10:40 AM   #7 (permalink)
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As mentioned earlier, go to blackberry.com/select/dst2007/
You must be using Internet Explorer. When you get to the page, forget the text...it will only send you into a neverending circle. Look to the lower right, and click on the icon "Download the DST2007 Patch for Blackberry devices."

I did it via my PC, then connected the Blackberry w/USB. It was done in 15 minutes.

Jim

Last edited by jasbart : 03-02-2007 at 08:58 AM.
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