Remove IT Policy - Page 11 - BlackBerryForums.com : Your Number One BlackBerry Community

jsconyers · **OS:** 4.5.0.175

Quote:

Originally Posted by oasissux

I was surfing around Crackberry.com forums and I came across a post that suggested just using loader.exe/resettofactory from the command line to remove the IT Policy and it worked like a charm.

Hmm, you had to go to Crackberry to find that. You could have found that in the first post of this thread.

Quote:

Originally Posted by John Clark

Method 1: IT Policy Removal (Preferred)

If you have any 8xxx device the best method for removing IT policy is to update it to OS 4.3 or higher (if possible) and you can use JL_Cmder's "resettofactory" command to remove ALL IT policy, Firewall restrictions and Application Permission settings. After you've upgraded to OS 4.3 or higher, simply backup the device using Desktop Manager, close Desktop Manager, then run JL_Cmder and execute the "resettofactory" command. The device will do a security wipe of the device; (meaning wipe your data but leave the OS, DO NOT use the "Wipe" command in JL_Cmder) then reboot leaving the OS, 3rd party apps but no data AND, best of all, NO IT policy whatsoever. When you're done, simply restore your backup and you're good to go with no policy or locked firewall.

You can downgrade back to the old OS if you desire, too.

oasissux · 06-10-2009, 08:36 PM

I guess I should've been more clear: it would've been nice to know that jl_cmder isn't required to remove an IT policy. That all one needs to do is use the DOS prompt to navigate to:

c:/program files/common files/research in motion/apploader

and then run: loader.exe/resettofactory

A lot less hassle than Jl_cmder.

maapp · 06-19-2009, 11:12 PM

will it take away that feature of having to enter password and it locking up. and you have to enter password to unlock it. I had a 8310 and switched to 8800. I don't like having to enter a password everytime to use my phone. Like the way my 8310 worked. I gave it away. Will be able to ungrade soon. Till then I want to get rid of this feature.

oasissux · 06-20-2009, 12:19 AM

Yes, if your 8800 has an IT policy, once you remove it, that feature will be disabled.

cheekoo · 07-05-2009, 08:37 AM

hello all,

I have an unlocked 8100 from TMobile, and it has some IT policy that does not allow me to access internet using custom service book n GPRS.
I tried this policy.bin method..did not work though..

pls can anyone help?

John Clark · **OS:** 4.6.1.250

Wirelessly posted (BB 11020)

First off, you shouldn't be using the policy.bin on an 8100. Remove the policy.bin from your computer by reversing the steps used to install it. Then upgrade the OS on the 8100 to 4.5 and use "Method 1" above.

Second, I have no idea what your talking about "custom service book in GPRS." Do you have a BB data plan?

cheekoo · 08:50 PM

Quote:

Originally Posted by John Clark

Wirelessly posted (BB 11020)

First off, you shouldn't be using the policy.bin on an 8100. Remove the policy.bin from your computer by reversing the steps used to install it. Then upgrade the OS on the 8100 to 4.5 and use "Method 1" above.

Second, I have no idea what your talking about "custom service book in GPRS." Do you have a BB data plan?

Hi John, I had tried both the methods.
In the wipe method, as soon as i restore my backup, the IT policy comes back again. Any suggestions pls?
I am running stable os version 4.5.

custom service books using GPRS means i dont have data plan for blackberry, but i use the generic data plan from provider to access internet from my handheld.

John Clark · **OS:** 4.6.1.250

Wirelessly posted (BB 11020)

That's likely because you have the policy.bin on your computer. As I stated above, remove the policy.bin you installed using Method 2 from the computer by deleting it from the folder where its stored. If the policy.bin is left in place then ANY BB connected will get that policy applied.

cheekoo · 07-05-2009, 09:03 PM

Quote:

Originally Posted by John Clark

Wirelessly posted (BB 11020)

That's likely because you have the policy.bin on your computer. As I stated above, remove the policy.bin you installed using Method 2 from the computer by deleting it from the folder where its stored. If the policy.bin is left in place then ANY BB connected will get that policy applied.

okay, thanks for your quick response. i will check that and report.

cheekoo · 07-06-2009, 01:10 AM

Quote:

Originally Posted by cheekoo

okay, thanks for your quick response. i will check that and report.

Hey John, thanku so much! it worked like a charm.. i guess i should not have mixed the two methods.. the bin method is mentioned at net at many places without the fact that it does not work with bb 8100.

thanks again
cheekoo

B123 · 07-09-2009, 11:56 AM

I have another type of issue with my blackberry 8900 and I need help. I had a 8310 curve that I bought off ebay and had to install the blank IT policy on. I just bought a new 8900 from T-Mobile; unistalled my desktop manager, policy.bin file, and all backup and restore files from my computer. I reinstalled the blackberry desktop manager using the disk that came with the new 8900, went to sync my contacts with MS Outlook and noticed, an IT policy was placed on my new device.

I searched my entire C:/ drive for anything resembling an IT policy and I can't find anything. I wiped the device again (device showed no sign of IT policy), unistalled DM then reinstalled and the same thing happen. What am I missing??? Please help

jsconyers · **OS:** 4.5.0.175

Delete the policy.bin file from your PC.

Backup your data.

Then I would download and install JL_Cmder and run the RestoreToFactory options. Once you've done that restore your data.

John Clark · **OS:** 4.6.1.250

Wirelessly posted (BB 11020)

Quote:

Originally Posted by B123

I have another type of issue with my blackberry 8900 and I need help. I had a 8310 curve that I bought off ebay and had to install the blank IT policy on. I just bought a new 8900 from T-Mobile; unistalled my desktop manager, policy.bin file, and all backup and restore files from my computer. I reinstalled the blackberry desktop manager using the disk that came with the new 8900, went to sync my contacts with MS Outlook and noticed, an IT policy was placed on my new device.

I searched my entire C:/ drive for anything resembling an IT policy and I can't find anything. I wiped the device again (device showed no sign of IT policy), unistalled DM then reinstalled and the same thing happen. What am I missing??? Please help

I'm not sure why you used the policy.bin on an 8310....that being said do the reverse of the steps in method 2. Make sure you remove the registry entry.

B123 · 07-09-2009, 03:26 PM

The registry entry is probaby what it is. Thanks John.

B123 · 07-09-2009, 03:45 PM

Quote:

Originally Posted by B123

The registry entry is probaby what it is. Thanks John.

Thought that was it but when i went into regedit i saw that I had already deleted the folder created for the blank policy and emptied my recycle bin.

The 8310 I had was from ebay, it had an IT policy on it and the seller didn't know how to get it off. I couldn't wipe it so installed the blank. Now the blank is hiding somewhere on my pc and it's driving me nuts

JSanders · 07-09-2009, 05:18 PM

search the PC for *.bin and see if you find it.

arbalet4ik

Hi everyone. It looks like nobody solved this problem clearly yet.
error 505...
i'm trying to upload a new OS via AppLoader and via BlackBerry Desktop Manager
Apploader is saying: "This version can not upload the OS....install a new version of AppLoader"
Desktop Manager is saying:fatal error can't connect to boot rom

What can it be? and what is the possible way to fix this troble?

Thanks for your respond!

KM00 · **Error running JL_CMDER -** 07-31-2009, 01:45 AM

Been having issue removing IT policy from my BB till came across this article. Thought this is the last step to be executed (JL_CMDER) but unfortunately ran into problem. Getting this message when running the resettofactory option:

'JAVALOADER' is not recognized as internal or external command,operable program or batch file.

Help please...

newuser01 · 08-13-2009, 12:13 AM

Quote:

Originally Posted by John Clark

Method 1: IT Policy Removal (Preferred)

If you have any 8xxx device the best method for removing IT policy is to update it to OS 4.3 or higher (if possible) and you can use JL_Cmder's "resettofactory"[/url] command to remove ALL IT policy, Firewall restrictions and Application Permission settings. After you've upgraded to OS 4.3 or higher, simply backup the device using Desktop Manager, close Desktop Manager, then run JL_Cmder and execute the "resettofactory" command. The device will do a security wipe of the device; (meaning wipe your data but leave the OS, DO NOT use the "Wipe" command in JL_Cmder) then reboot leaving the OS, 3rd party apps but no data AND, best of all, NO IT policy whatsoever. When you're done, simply restore your backup and you're good to go with no policy or locked firewall.

You can downgrade back to the old OS if you desire, too.

If your 7xxx or 8xxx device is running OS 4.2 or lower (look in Options >About) and you can't upgrade it to OS 4.3 or higher you will NOT be able to use method 1 above and you will need to use method #2 below:

This worked so perfectly. Blackberry 8320 OS 4.5.0.81

Thank you all!

felipehr78 · **Message 507 -** 09-08-2009, 12:31 AM

hey guys, i just try to wipe out a it policy and after that appears a message 507, i think its blank, how i can reload the os to the Blackberry?

jsconyers · 09:03 AM

Welcome to the forums.

Follow these steps : http://www.blackberryfaq.com/index.p..._BlackBerry%3F

You selected the wrong option. You need to select ResetToFactory, not Wipe Handheld. You will most likely still have the IT policy on the device when you reload the OS.

Wide · **Alternative: Using Apploader to remove IT Policy -** 09-15-2009, 01:34 AM

You have IT Policy and Firewall is enabled and shows a red lock. You want to remove this firewall lock.

1. Make sure you have Desktop manager installed 4.X or higher, latest is 5.0
2. Backup BB and save .ipd backup to restore it back at end
3. Connect BB device using USB.
4. In Windows, go to Start>Run>type "CMD"> dos window opens
5. type CD\ which will bring you back to the C:\
6.

Code:

type CD "program files\common files\research in motion\apploader" 
     Hit Enter Key
     type loader.exe /resettofactory > Hit Enter

7. When the process is complete be sure to restore the information from your backup. Open the Desktop Manager. Reconnect the device if disconnected
Click on Backup and Restore >Restore >then choose .ipd Backup file then click open.
8. When the data restores disconnect the device
On the device go to Manage Connections and turn on the Mobile Network
Service books may need to be resent to the device for email functionality.

Good Luck

scetch14 · 10-27-2009, 07:25 PM

you can also contact your carrier and they can connect you with blackberry tech support and what they do is connect to your computer and walk you through the setup to remove the IT policy . I actually did that today and now my IT policy and firewall is disabled

jneuer@kc.rr.com · 10-31-2009, 10:46 AM

I downloaded and installed app and when I started it the Dos window started up and then disappeared as if the application closed?

billymerec · 11-01-2009, 11:39 AM

I have the same problem. I am using 64 bit Vista and the application seems to load for a quick second and then is gone. Please help!

shane b · 11-05-2009, 05:06 AM

Wow, thanks so much for posting this. I've been dying with my IT policy for a loooong time. Finally no more passwords!!!!

I'll be sure to pass this on to the IT department at work. They could use the help.

shane b · 05:24 AM

Quote:

Originally Posted by jneuer@kc.rr.com

I downloaded and installed app and when I started it the Dos window started up and then disappeared as if the application closed?

The same thing happened to me. I tried on windows 7 and XP but neither worked, similarly to how you mentioned. It worked on XP eventually. I was outright denied by windows 7. I right clicked on the .exe file after unzipping and selected "view" or "view file" or whatever it says. That will open the exe into a bunch of other programs/files. I selected the last one. I think it was called JL_Cmder.cmd. (I'm going from memory)

The black box with white text popped up that said, "Hit any key to continue". It prompted me "do you use a password?" and I selected yes. I was prompted to put in my phone pw. From there I got the options to wipe, reset to factory, etc. I reset to factory and viola! I restored my phone via blackberry desktop software. Done.

jtnowell · **507 error -- pc wont detect bb -** 11-05-2009, 02:41 PM

hi,
my attempt to update my 8310 software and remove an IT policy has made the bb undetected by my pc and i cant seem to proceed with anything now. i tried installing the os update without deleting the vendor file. it failed to update 2 times and gave me the 507 error. i tried it a third time and it gave me the 507 error again but also now when i connect it to my computer is it not detected at all by the computer or bb manager. please help!
thanks

jsconyers · **OS:** 4.5.0.175

Try these steps:
What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ

jtnowell · 03:28 PM

ok, i tried those instructions a few times and i could not get "USB:UNKNOWN" to appear from the drop down menu of the loader wizard application. any other suggestions?
thanks

jsconyers · **OS:** 4.5.0.175

It may take multiple attempts before it connects.

I would reboot your PC and try again. Also, make sure you're connected to a rear USB port on your PC and not a USB hub.

jtnowell · 11-05-2009, 05:41 PM

i still am not able to connect via those instructions. i have tried many times now and am connected direct to my laptop via usb. any more help is appreciated greatly!
thanks

jtnowell · 11-05-2009, 11:11 PM

ok, i got it fixed. left it plugged in/charging for a couple hours and then connected it the the computer and it worked fine. thanks.