12-31-2008, 12:12 PM
Join Date: Dec 2008
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I have an 8100 Pearl that was previously connected to a BES, apparently with a restrictive IT Policy. I've installed a new OS version 4.5 and followed all the instructions regarding the factory reset. It seemed to work great--all of the settings that seemed to show an IT policy before have disappeared and I've been able to disable the firewall.
However, I still can't get registered on the AT&T network. The host routing table registration isn't working (no entries after registration sent), and while I have some service books and can use the MediaNet internet, I don't have service books for any of the blackberry services. Sending the service books also isn't helping. I've talked with customer service at AT&T and RIM but their magic didn't work--both think it's some sort of IT policy still stuck on the phone. (Not sure if this is a problem, but the setup is only giving me the option to register on a BES, not personal email, and the firewall screen also has the option for blocking BES emails that AT&T says shouldn't be there)
Does anyone have suggestions about what to do next? Where could I find this policy that might be there? Or, do you have any other thoughts about what might be wrong?
Many thanks to everyone for this thread--it's been very helpful!