BlackBerry Forums Support Community               

Reply
 
LinkBack Thread Tools
Old 12-05-2009, 08:44 PM   #441 (permalink)
New Member
 
Join Date: Dec 2009
Model: 8320
PIN: N/A
Carrier: att
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Blank IT Password

Please Login to Remove!

My wife recently purchased an 8800 from a business that was upgrading their phones. We were given instructions using the second method and everything seemed to work fine until we tried to access the phone once it "locked" itself. The password we were given doesn't work, nor does the one we were asked to create when we reconfigured the IT policy. Any idea how we can access the phone now that we are locked out?
Offline   Reply With Quote
Old 12-05-2009, 08:47 PM   #442 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,667
Post Thanks: 1
Thanked 84 Times in 65 Posts
Default

Wirelessly posted (BB 11020)

If you type the password 10 times incorrectly it will wipe the device and you can start over.
Offline   Reply With Quote
Old 01-13-2010, 08:57 PM   #443 (permalink)
New Member
 
Join Date: Jan 2010
Model: 9630
PIN: N/A
Carrier: Verizon
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

When doing method 1 my phone still says "emergency calls only" when I try to make an outbound call but when I try method 2 I can start making calls and my phone works perfectly, that is until I have to reset it (take battery out) for whatever reason then it goes back to "emergency calls only" what am I missing?? help please!

PS everything else works, mms, texts, browser, BB messenger, emails, incoming calls, google maps, except outgoing calls.
Offline   Reply With Quote
Old 01-28-2010, 10:10 PM   #444 (permalink)
New Member
 
Join Date: Jan 2010
Model: 7130e
PIN: N/A
Carrier: att
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default thank you thank you thank you

The only thing I might add is after you do all the steps and the phone still is asking for a password on the reset go ahead and put in new password, then go to the security setting and use the newly found disable option (that is missing when the IT software is on phone) I spent more time then needed working through the steps twice because I didn't think it worked the first time. I appreciate your explicit and informative instructions, I thought I was going to have to send the phone back because I just couldn't live with the password issue. Love my 7130 and was thrilled to get a used one in great shape (except the whole IT thing) thanks again.
Offline   Reply With Quote
Old 02-11-2010, 10:51 PM   #445 (permalink)
Thumbs Must Hurt
 
Join Date: Sep 2006
Location: Cleveland Rocks!
Model: 8320
Carrier: T-Mobile
Posts: 119
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

So I backed everything up, used JL_Commander to reset to factory, then restored from backup. IT Policy was still there (came back through the restore process?). So then I selectively backed up each item I really wanted (contacts, calendar, etc) and left off the Policy item. I also downloaded the blank Policy.bin file for good measure. So after I restored this time, the first screen says "blank policy created by John Clark" so I thought I was good. But then the security options still has a little lock next to the Password Enabled open and I can't disable it. I can now pick a 60 minute timeout which was not an option with my former employer's IT Policy. But maybe something is getting restored that keeps a bit of policy in place? Not sure where to head next. Suggestions?
Offline   Reply With Quote
Old 02-11-2010, 11:03 PM   #446 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,667
Post Thanks: 1
Thanked 84 Times in 65 Posts
Default

Do NOT use the blank policy.bin file when using resettofactory. If you have installed the policy.bin file to your pc it will be installed to the BB each time you connect to Desktop Manager. Remove it from your PC by doing the reverse of the steps outlined. Then do another resettofactory.

Blank policy.bin should ONLY be used on devices that cannot be upgraded to OS 4.5 or higher. This is stated right in the instructions.
Offline   Reply With Quote
Old 02-11-2010, 11:50 PM   #447 (permalink)
Thumbs Must Hurt
 
Join Date: Sep 2006
Location: Cleveland Rocks!
Model: 8320
Carrier: T-Mobile
Posts: 119
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted

I'll undo the bin file. I saw that in the instructions, but after factory reset, once I restored from backup, everything (including the policy) was restored. How do you restore from backup without the policy coming back?
Offline   Reply With Quote
Old 02-11-2010, 11:53 PM   #448 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,667
Post Thanks: 1
Thanked 84 Times in 65 Posts
Default

The only way the policy will return is if you have the policy.bin on the computer or if your computer and DM is connected to a BES account.
Offline   Reply With Quote
Old 02-12-2010, 07:21 AM   #449 (permalink)
Thumbs Must Hurt
 
Join Date: Sep 2006
Location: Cleveland Rocks!
Model: 8320
Carrier: T-Mobile
Posts: 119
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

So I removed the policy.bin file and path. I went to Backup/Restore/Advanced Options and "cleared" the policy entry from the handheld. Not sure if that actually does anything. It actually didn't. Am I going to have to factory_reset and then restore again? But there must be something that is still hooking me to BES. All the Desktop Service books were deleted. Are there other service books that connect it to BES? And isn't the Policy backed up as part of the backup/restore process? I'm assuming that's why it was restored back after I did a restore.
Offline   Reply With Quote
Old 02-19-2010, 02:49 AM   #450 (permalink)
New Member
 
Join Date: Feb 2010
Model: 8330
PIN: N/A
Carrier: Verizon
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thank you very much for this informantion! I recently took the jump to getting a (verizon) 8330 curve. I followed the sites ebay buyer tips and got a great BB for a GREAT price. The only downfall was a locked firewall and slacker and a few other apps wouldnt work. (very frustrating) I followed your guide here and now I know why they are called crackberrys.

thanks again,
Charlie aka CSA
Offline   Reply With Quote
Old 03-03-2010, 04:14 AM   #451 (permalink)
Thumbs Must Hurt
 
Join Date: Feb 2007
Location: Halifax
Model: 9700
Carrier: Telus
Posts: 59
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

I have the new Bold9700 and the IT Policy disables the camera, does anyone know of third party software for the camera that I might be able to use?
Or a way to override just the camera settings? but still be able to use the BES?
Thanks
Offline   Reply With Quote
Old 03-03-2010, 07:42 AM   #452 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,069
Post Thanks: 138
Thanked 139 Times in 120 Posts
Default

Quote:
Originally Posted by markhfx View Post
I have the new Bold9700 and the IT Policy disables the camera, does anyone know of third party software for the camera that I might be able to use?
Or a way to override just the camera settings? but still be able to use the BES?
Thanks
No. If this is a company device, or on a company BES, don't attempt to circumvent the policy. BES/BlackBerry are known for security. There is no 3rd party application to just remove one aspect of the policy. It's all or nothing. And when you do remove the policy, you break connection with the BES and need to be reactivated, thus pushing the policy back to your device.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline   Reply With Quote
Old 03-03-2010, 05:45 PM   #453 (permalink)
Thumbs Must Hurt
 
Join Date: Feb 2007
Location: Halifax
Model: 9700
Carrier: Telus
Posts: 59
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

I would be happy to just find a software alternative that would activate the camera
Offline   Reply With Quote
Old 03-03-2010, 05:49 PM   #454 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,069
Post Thanks: 138
Thanked 139 Times in 120 Posts
Default

Good luck...
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline   Reply With Quote
Old 03-13-2010, 05:25 PM   #455 (permalink)
New Member
 
Join Date: Mar 2010
Model: 8900
PIN: N/A
Carrier: Rogers..Moore
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have been reading and doing my best to find a solution so that I don't need to post but unfortunately everything i have tried hasn't solved my problem.

I have a BB 8900 V4.6 and I cant connect to DM or the PC through the usb in order to remove this IT Policy. I did however connect through Bluetooth to the PC but not DM.

I also tried JL Cmder to no avail, wouldn't detect that either (unable to open port).

I'm connected through the usb port not hub. I'm using a mac however I'm running XP. But that isn't the problem either, I used a laptop just in case it was the mac at fault, that didn't help either.

Wireless bypass and Desktop connectivity are greyed out, and the IT policy has rendered the phone useless. This is not a company phone and I did download DM and installed it without the BES option. Tried to wipe handheld with BB but that didnt change anything.

I dont have anything on the blackberry so i dont need to back it up with DM. So if theres another way to wipe it/reset it without DM that might be useful.

Thanks in advance.

Last edited by kooman : 03-13-2010 at 06:19 PM.
Offline   Reply With Quote
Old 03-13-2010, 06:30 PM   #456 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,667
Post Thanks: 1
Thanked 84 Times in 65 Posts
Default

JL_Cmder is the only way to remove the policy. Are you sure you don't have a bad cable?
Offline   Reply With Quote
Old 03-13-2010, 06:34 PM   #457 (permalink)
New Member
 
Join Date: Mar 2010
Model: 8900
PIN: N/A
Carrier: Rogers..Moore
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

That is possible. Would the phone charge even if the cable was faulty? I just got the cable, a generic micro usb. And it only charges.
Offline   Reply With Quote
Old 03-13-2010, 06:39 PM   #458 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,667
Post Thanks: 1
Thanked 84 Times in 65 Posts
Default

Depends on where the cable came from. There are cables that only charge. Do you have the one that came with the device?
Offline   Reply With Quote
Old 03-13-2010, 06:47 PM   #459 (permalink)
New Member
 
Join Date: Mar 2010
Model: 8900
PIN: N/A
Carrier: Rogers..Moore
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Maybe thats it. Actually you are most likely right. Thats embarrassing, I will get a hold of one from BB to use. Glad I posted, thanks.
Offline   Reply With Quote
Old 03-17-2010, 07:16 PM   #460 (permalink)
New Member
 
Join Date: Mar 2010
Model: 8310
PIN: N/A
Carrier: Rogers
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hey

I am a complete newb, got my 1st blackberry an 8310, with a pre-existing BES! It also has an active IT policy. I downlaoded desktop manager v.5.01 and also updated my Os to a 4.5! I was following method 1 of JL_Cmder to get rid of the IT policy but i dunno where I have to run the JL_Cmder after i update my OS and close the Desktop Manager! Any help will be much appreciated
Offline   Reply With Quote
Reply


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

LinkBacks (?)
LinkBack to this Thread: http://www.blackberryforums.com/rim-software/67224-remove-policy.html
Posted By For Type Date
It Policy | BlackBerryNews.com This thread Refback 03-25-2009 04:16 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.