Hello--

Noob here. I am the MIS person at my company and ever since we upgraded our Exchange server from 2000 to 2003 and Outlook from XP to 2003, two of our users cannot sync their Blackberry 6510 with Outlook.

I have been round and round with Nextel, and they finally sent me here. Microsoft says it's a Nextel/BB issue--not theirs.

Basically, ever since the upgrade, when I open the Configure PIM, the application crashes. I've upgraded to the most recent everything. Changed out the hardware, and even turned off the cache mode in Outlook. No go. Crash, crash and crash...

Not even any log entries.

Please help.

Stephen

Hello...anyone?

I bet its a MAPI problem! Or even Business Contact Manager installed.

Make sure cached mode is off. Additionally, if XPSP2 is involved you will have to reconstruct the COMM methods.

Have you tried deleting the profile folders under the user's Documents and Settings, rebooting and trying to access the PIM in Intellisync?

And if none of that works, delete and re-add their Outlook profile.