BlackBerry Forums Support Community

BlackBerry Forums Support Community (
-   RIM Software (
-   -   User permission issue with Desktop Manager 4.0 (

rubicon 04-21-2005 04:51 PM

User permission issue with Desktop Manager 4.0
I'm trying to install Desktop Manager 4.0 on a Windows XP Pro machine attached to a corporate network running Windows Server 2003. End users do NOT have Admin rights to their local computers.

The software requires Administrator permission to install and I did so via "Run As" while logged in as the normal user. DM installed OK.

When I run DM under the normal user account, it keeps prompting me for a valid Application Data path. Whether I select "Windows default" or specify a valid path, it keeps prompting me when the app opens. As well, it won't let me configure the PIM sync until a valid application data path is configured. Round and round I go.

DM retains whatever path I have typed in, however it doesn't seem to want to use it. I have confirmed the user has read/write access (Full Control) to the Application Data folder as well as the Program Files/Research in Motion folder. Still no luck.

Can someone suggest how I can get this running under a normal user account without requiring the user to have full Admin permission?

The user will be syncing to an Exchange account without BES. I would go the BES route, however this person needs a large mailbox (a few hundred MB) and it's very expensive to do so with Link2Exchange or Mailstreet.

Thanks for any and all comments.

rubicon 04-27-2005 09:39 PM


You mean to tell me that no one has ever installed the Desktop Manager on a Windows machine with a "normal" (non-Admin) user account?

mpadding 05-03-2005 02:32 AM

I had the same problem, I now give users admin rights install dm 4.0 and sync and then I change the the user rights back.

rubicon 05-05-2005 05:33 PM


Originally Posted by mpadding
I had the same problem, I now give users admin rights install dm 4.0 and sync and then I change the the user rights back.

I'll give that a try - thanks for the tip.

Jason_AB 05-05-2005 09:38 PM

I currently have admin rights & all if well. I use redirector and sync with my outlook with zero issues, have been for months...if admin rights are taken will I have any issues?

mpadding 05-06-2005 03:57 AM

No, there will be no problems. DM works fine if you have user rights. Only problems occur when you have an upgrade or new installation. Than the user most have admin to install the new version and sync. After that you can change it back to user rights.

cayzac 05-06-2005 04:41 AM

For what its worth, we use Windows 2003 Active Directory and we set policies. One of the policies we set is to open up permissions on the "Research in Motion" folder. That way the user isn't an admin of their computer but can write back to that folder, which RIM requires in order to sync properly. If you don't use policies, then just manually change permissions on that one folder to allow user write access and you'll be fine.

Jason_AB 05-06-2005 07:14 AM

I hope I have new installations or upgrades covered with the fact that I created an admin account with the ALT+255 user id, this way if i ever get my admin rights taken away I can still log in as an admin with that id.

davidoco 05-06-2005 08:55 AM

When logged in as admin user on xp machine in netware enviroment turn off simple file sharing, then give access to relevant directories to all users.

All times are GMT -5. The time now is 06:41 PM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.