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Old 04-16-2007, 10:57 AM   #1 (permalink)
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Default Selective Restore - items on handheld grayed out

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I've upgrade my 8700 to OS4.2 (And DM 4.2) and wanted to retore bookmarks, etc. I did a full backup. But when I go to backup/restore, advanced, the handheld shows a lot of items grays out and says at the bottom "Databases that are unavailable in the list have been configured for wireless synchronization or wireless backup and are read-only. You cannot restore or clear them"

90% of the list is grayed out! I've tried turning off wireless synch for Contacts, Email, etc., where I can, but the grayed out list never seems to change. Since where can you wirelessly backup Bookmark anyhow?

I'm on a company BES.

Suggestions?
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Old 05-11-2007, 11:17 AM   #2 (permalink)
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Default Same Problem

I've been searching all over this site for the same answer. Does anybody Know??
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Old 05-11-2007, 04:20 PM   #3 (permalink)
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Since bes 4.x.

If it is greyed out then you need to talk to the admin about getting the old data in. He may have to take it off the server, let you import your data and then add it back. I had to do this once for some people.
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Old 05-11-2007, 09:18 PM   #4 (permalink)
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Just delete the SYNC service book to disable OTA sync.. Then you can restore..

After you finish, disconnect and reconnect the BB and the SYNC service book will appear again.
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Old 05-14-2007, 10:21 AM   #5 (permalink)
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Quote:
Originally Posted by patrickh View Post
Just delete the SYNC service book to disable OTA sync.. Then you can restore..

After you finish, disconnect and reconnect the BB and the SYNC service book will appear again.
OK, I can try that. Hopefully it will come back and I won't have to waste the time of my BES Admin (they are awfully busy!). Odd though that the items greyed out (like browser bookmarks, autotext, etc) are not items that are wirelessly synched or available on the BES. At least I assume those are not wirelessly synched!
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Old 05-20-2007, 09:56 PM   #6 (permalink)
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does this issue happen with bis ??
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Old 05-20-2007, 10:07 PM   #7 (permalink)
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Quote:
Originally Posted by beprahst View Post
OK, I can try that. Hopefully it will come back and I won't have to waste the time of my BES Admin (they are awfully busy!). Odd though that the items greyed out (like browser bookmarks, autotext, etc) are not items that are wirelessly synched or available on the BES. At least I assume those are not wirelessly synched!
Actually, pretty much everything is wirelessly sync'd now. It's actually a nice feature. If you lose your BB, or have to do an unexpected wipe then when you reactivate on the BES everything comes back pretty much as it was before. Quite handy.
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Old 08-27-2007, 07:51 AM   #8 (permalink)
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patrickh,

Thanks for the advice, I removed the sync and was able to restore my bookmarks. Now a follow-up question. I disconnected and reconneted the BB but I can't get the SYNC service book to show up again.

Any idea how I can force the SYNC service book to reappear?

Thanks,
Ix

Quote:
Originally Posted by patrickh View Post
Just delete the SYNC service book to disable OTA sync.. Then you can restore..

After you finish, disconnect and reconnect the BB and the SYNC service book will appear again.
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Old 11-01-2007, 09:07 AM   #9 (permalink)
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Default Thank you!

Wow, you guys are awesome. Deleting the "Desktop [SYNC]" service book did the trick. Every time I get stumped with a problem that would have me pulling out my hair (which I have very little left LOL), I hop on this site and there's my solution.

Thanks for this info!

Dre
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Old 11-01-2007, 07:21 PM   #10 (permalink)
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Where do you find the SYNC service book to delete it?
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Old 11-01-2007, 08:00 PM   #11 (permalink)
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It's for BES users only and it's in Options >Advanced Options >Service Books.
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Old 11-06-2007, 12:18 PM   #12 (permalink)
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Same issue here. I've managed to restore everything, but cannot get the service book back. Also, the Wireless Sync option is gone from my Address Book, Tasks, and Memo Pad options.

Thanks in advance for your help. This site is a lifesaver!

Quote:
Originally Posted by ixtab View Post
patrickh,

Thanks for the advice, I removed the sync and was able to restore my bookmarks. Now a follow-up question. I disconnected and reconneted the BB but I can't get the SYNC service book to show up again.

Any idea how I can force the SYNC service book to reappear?

Thanks,
Ix
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Old 05-06-2008, 02:46 PM   #13 (permalink)
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Default this might help

Restore data or databases to a BlackBerry device from a backup file
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Old 10-13-2008, 10:02 PM   #14 (permalink)
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I have this problem too, but I am on BIS. I have spent hours and hours trying to restore my contacts. No matter which ipd backup file I choose, the address book is grayed out. Very frustrating!
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Old 10-13-2008, 11:15 PM   #15 (permalink)
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Wirelessly posted (BB 11020)

Greyed out means that wireless sync is turned on. You can turn off wireless sync in the address Book options. Then you can restore. And then turn wireless sync back on.
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Old 10-13-2008, 11:21 PM   #16 (permalink)
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Thank you John. But mine says "Wireless Synchronization: Not Available" No option to turn on or off. I assume because I am on BIS.

Quote:
Originally Posted by John Clark View Post
Wirelessly posted (BB 11020)

Greyed out means that wireless sync is turned on. You can turn off wireless sync in the address Book options. Then you can restore. And then turn wireless sync back on.
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Old 10-17-2008, 12:07 AM   #17 (permalink)
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Quote:
Originally Posted by exciter View Post
Thank you John. But mine says "Wireless Synchronization: Not Available" No option to turn on or off. I assume because I am on BIS.
I am having the same problem but am also on BIS not BES. I just switched from a Pearl to a Curve.
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