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Old 04-27-2007, 07:39 AM   #1 (permalink)
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Default Reading from MS Outlook - reports error

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Hi, very new to a BB 8100, but totally impressed, however stuck. Sync to my desktop has been working fine, but just started stopping at record 298 of 696 records when sync. over the USB lead. Then reports a error to the MS Server !

I'm stuck as to why, suggestions welcome

I'm using a BB 8100, the latest v4.2 desktop software, USB link cable to a XP macine with Outlook 2002

THanks - Peter
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Old 04-27-2007, 07:50 AM   #2 (permalink)
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Peter, you have an error in the contact that is the record #298. To sync through the Desktop Manager, contact from Outlook must have a First, Last or Company name in one of those fields. If all three are empty, or some odd data in one of those fields, the sync errors out.

I don't know how to tell you which of your records is 298, but if you go to your Desktop Manager and look at the error log (Open DM, click Synhronize, click top tab Configuration, last button, view log) you will see that record.

Fix the data in it, and your sync should proceed. Good luck!
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Old 04-27-2007, 08:04 AM   #3 (permalink)
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Excellent advice, it's the calendar that seems to be the problem, not contacts, but here is an extract from the log

the last one is record 298 - but has - READ "<Unspecified>" against it

help on where is it ?
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
On 27/04/2007 13:51
Synchronize Handheld Calendar with Microsoft Outlook Calendar

First System: Handheld
Second System: Microsoft Outlook
Conflict Resolution: Notify
Appointment Range: From 27/04/2007 To 31/12/2400

Input From First System:

READ "BT Christian Network Bible in a year programme - April audio"
READ "Updated: M2P Common Capability - Procurement"
READ "KCI related Process Blue Prints"
READ "SEARCH - Finances Review Call 2"
READ "Bible in a year April audio invite"
READ "April 2007 BTCN Bible in a year programme audio invite"
READ "UE & Library Development"
READ "UE & LBI Update Call"
READ "Team Update"
READ "Updated: Search"
READ "Customer Experience Team Monthly Update Call"
READ "E2E Customer Service - ITIL V3 Refresh Briefing"
READ "M2P - Project Update"

Total Inputs From First System: 13

Input From Second System:

READ "Andy & Carol Pollitt Wedding Anniversary"

the last few read

READ "<Unspecified>"
READ "<Unspecified>"
READ "<Unspecified>"
READ "<Unspecified>"
READ "<Unspecified>"
READ "<Unspecified>"

any further help appreciated - thanks

Last edited by PeterF : 04-27-2007 at 08:13 AM.
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Old 04-27-2007, 08:14 AM   #4 (permalink)
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Can you get down to the part of the log where the address book portion is--that is likely where the 696 records are... such as:

On 4/26/2007 4:07 PM
"Synchronize Handheld Address Book with Microsoft Outlook Contacts
First System: Handheld
Second System: Microsoft Outlook
Conflict Resolution: Notify
Input From First System:


Look toward the bottom of this where the Outlook data (2nd System) begins a long list...

Last edited by JSanders : 04-27-2007 at 08:17 AM.
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Old 04-27-2007, 08:28 AM   #5 (permalink)
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Default further info.

I don't know your name, but a real thanks for helping, a copy and paste of the log looks like :-

Input From First System:

READ "BT Christian Network Bible in a year programme - April audio"
READ "Updated: M2P Common Capability - Procurement"
READ "KCI related Process Blue Prints"
READ "SEARCH - Finances Review Call 2"
READ "Bible in a year April audio invite"
READ "April 2007 BTCN Bible in a year programme audio invite"
READ "UE & Library Development"
READ "UE & LBI Update Call"
READ "Team Update"
READ "Updated: Search"
READ "Customer Experience Team Monthly Update Call"
READ "E2E Customer Service - ITIL V3 Refresh Briefing"
READ "M2P - Project Update"

Total Inputs From First System: 13

Input From Second System:

1 READ "Andy & Carol Pollitt Wedding Anniversary"
2 READ "Andy & Carol Pollitt Wedding Reception"
3 READ "BT Christian Network Bible in a year programme - April audio"


with the 298 line and many more previous the same saying

298 READ "<Unspecified>"

(I copied it into excel to find the 298'th line)

looks like it's a calendar appointment with no content ?

how do I find the 298 ? thanks - peter
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Old 04-27-2007, 08:40 AM   #6 (permalink)
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Quote:
Originally Posted by PeterF View Post
with the 298 line and many more previous the same saying

298 READ "<Unspecified>"

(I copied it into excel to find the 298'th line)

looks like it's a calendar appointment with no content ?

how do I find the 298 ? thanks - peter

No, I think that line is from the BB data... all say the same thing. What in your log has 696 total records... is it your calendar or address book? Does your calendar have 696 total records...or your address book?

Find one of these lines..."Total Inputs From Second System: 41"
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Old 04-27-2007, 08:51 AM   #7 (permalink)
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Hi, contacts - 1132 records, calendar - 696 records, so looks like calendar, cannot see a line as you suggest in the log, which I can mail over if it would help better - I'm on

peter

Last edited by PeterF : 04-28-2007 at 04:49 PM.
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Old 04-27-2007, 09:10 AM   #8 (permalink)
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OK, so it is the calendar. Somewhere in Outlook Calendar you have and error in the data. I don't know how to tell you which is the 298 entry, I have read that they are consecutive, i.e., the order you entered them.

Is this the first time you have synced with Outlook? If you have in the past, then the error is likely coming from a newer record.

Read this thread also... lots of people have found attachments to a calendar entry in Outlook, that's the bug, removed the attachment, all works well.
MS Outlook synchronization error

Also, you are using the latest 4.2 Desktop Manager, but it is it Service Pack 1? I read that updating DM to that version has cleared the problem also, although I am thinking you are ok there.

--Joe
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Old 04-28-2007, 04:49 PM   #9 (permalink)
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Joe, thanks vm for your prompt and helpful replies. I eventually seem to have cleared the problem, by deleting and re-installing the DM software, then exporting from outlook the calendar and deleting the top two entries - as it happens the two most recent. Everything then went ok.

Must admit the transfer seems to be more fragile than the sync software I used with my previous Fujitsu Pocket Loox.

Regards - Peter
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