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Old 05-07-2007, 02:22 PM   #1 (permalink)
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Default BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry

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"BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience."

This has probably been posted before, if so, I am sorry for the repost. I keep getting this error message after I sync. I can sync no problem, but everytime I close the window I get this error message. I am using version 4.2.1.8 (Jan 16 2007)....I have also done a clean install of this software and I still get this message. Like I said, I sync with no issues at all other than this stupid message. It is bothersome...any ideas??????????
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Old 05-07-2007, 07:10 PM   #2 (permalink)
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It's most likely a corruption in your data causing it during sync. I ran into this a while back with another BB with no data plan, just syncing to Outlook. Under syncronizaton click on the "View Log" button and see if you can see where the sync stops. It was a while back but it seems to me it was an issue with a calendar item in my case. I think I did a backup, wiped that particular database on the handheld then sync'd again making sure I was just writing from Outlook to the handheld. Again, this was a while back so this might not be 100% accurate but should give you a place to start.
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Old 05-09-2007, 04:44 AM   #3 (permalink)
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I don't have a "View Log" option. Just File, View (which only enables larger font or smaller font) Options (nothing here either) and Help....
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Old 06-10-2007, 07:14 AM   #4 (permalink)
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Default How to clear up "Blackberry Desktop Manager has encountered a problem ..."

I kept getting this error once the Desktop manager completed the synchronization with my Blackberry. Following these steps, suggested by Blackberry support, worked for me so they may work for you.

This relates to Version 4.2.2.1 so the instructions may vary slightly with your version.

Open up the Desktop Manager. The fifth icon in the display reads "Synchronize". Double click on that to open it. If Automatic Synchronization is checked, uncheck it. The next steps will try to isolate where the issue is coming from.

Now on the top of that same screen, there is a tab labelled Configuration. Click on that. Select "Configure Synch". If it is greyed out, it is likely that your Blackberry is not connected. Go ahead and connect your blackberry to the computer.

Now you will see the four areas that can be synchronized. Uncheck all by one and then select OK. Go back to the "Synchronize" tab and select "Synchronize Now". Do this for all areas that you are synchronizing.

In my case, the issue was caused by "Tasks". Right after synchronizing Tasks, the application crashed but not with the other items of Address Book or Contacts. So, the issue, in my case, was with "tasks".

Just performing this task, cleared the corrupted data for me. Once everything is working, you can reset the Automatic Synchronization back to being checked and you can select all of the areas you want synchronized.

Hopefully, this will help you. It worked for me...
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Old 06-28-2007, 08:47 PM   #5 (permalink)
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Thanks Sharyn, I will try this...I did something similar to that b4, but what you said makes sense...
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Old 06-28-2007, 10:11 PM   #6 (permalink)
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Sorry, that didn't work......
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Old 06-28-2007, 10:23 PM   #7 (permalink)
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Are you using Outlook with Microsoft Exchange? Regardless, if you are synching to Outlook, try creating a new profile in outlook and see if that corrects the problem. If so and you are using Exchange you should be set. If you are using pop3 or IMAP then you will want to export your info to a pst file and then import it into your new profile.
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Old 06-29-2007, 07:43 AM   #8 (permalink)
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I am using Outlook, Exchange I am not. I am not using pop3 either. I don't have any email or data turned on for this phone
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Old 06-29-2007, 04:50 PM   #9 (permalink)
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Are you synching all applications within Outlook? If so, try to synch them one at a time to determine which one is causing the error. After you know which one is failing, you may be able to enable the Advanced Loggoing to determine which entry is failing.
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Old 06-29-2007, 04:57 PM   #10 (permalink)
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mine does this is my device is connected when i start up the DM if I close the app and start it then connect the handheld I dont get that error
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Old 06-29-2007, 05:56 PM   #11 (permalink)
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no, I went through each item and checked them one at a time to see which one is giving me the problem...they all do the same thing....I have deleted some file and made a new one..I have also uninstalled and reinstalled the DM software....
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Old 10-29-2007, 09:31 AM   #12 (permalink)
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I found a solution for this that worked reasonably well for me - I deleted the IntelliSync user data folder from your Windows profile, and then the next time I connected the Blackberry, it was like the very first time - I just had to re-setup the connections to Outlook, and then it sync'd with no errors. The folder I deleted is located here, by default:
C:\Documents and Settings\<username>\Application Data\Research In Motion\BlackBerry\Intellisync
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Old 10-29-2007, 10:24 AM   #13 (permalink)
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Thanks!! I will give this a try.....
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Old 11-02-2007, 01:39 AM   #14 (permalink)
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Nope...this didn't work either.....Thanks anyway....
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Old 11-09-2007, 05:48 PM   #15 (permalink)
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Talking This worked for me

Hi there:

I've been experiencing this problem form weeks now. I finally had time to do some research, which is how I found this forum) and found my solution here:

BlackBerry Desktop Manager has encountered a problem and needs to close

I used the solution for "Handheld Tools Desktop manager" below and it works now (at least for now)!


Resolution
Cause 1

The Intellisync folder is corrupt.

Resolution

For BlackBerry Desktop Manager

1. Close BlackBerry Desktop Manager.
2. Open Microsoft® Windows® Explorer and delete the Research In Motion folder in the following location:

C:\Documents and Settings\<user_name>\Application Data\
3. Open the BlackBerry Desktop Manager again.
4. Double-click the Synchronize icon.
5. On the Synchronize tab, make sure Synchronize Organizer Data is checked.
6. Select the Configuration tab and click Configure Synch. The Research In Motion folder is created automatically.
7. On the Configuration screen, select the Address Book application and click Choose.
8. Select the correct translator and click Options.
9. To save the changes, click OK.
10. Return to the Synchronize tab and perform a synchronization by clicking Synchronize Now.

For Handheld Tools Desktop Manager

1. In Handheld Tools Desktop Manager, select Synchronize.
2. Select Configuration Settings.
3. Click Reset Configuration. The Research In Motion folder will be re-created automatically.
4. On the Handheld Configuration Screen, select the Address Book/Calendar application and click Choose.
5. Select the correct translator and click OK to save the changes.
6. Return to the Synchronize tab and perform a synchronization by clicking Synchronize Now.

Good Luck!

Karina
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Old 11-10-2007, 05:12 PM   #16 (permalink)
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Hi Karina, thanks for your reply. However, I have already tried this and it didn't work...it is even happening to my newly formatted hard drive on my laptop.....so I will keep waiting to see if I can get a good fix.
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Old 11-16-2007, 11:46 AM   #17 (permalink)
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I had a similar shutdown problem with my Curve 8300. Sometimes it would shutdown after the calendar synched, but usually it would shutdown upon punching the synch button. Erroneous instructions were given to me by the AT&T tech that caused me to have to restore the desktop manager so that I could properly delete it. Anyway, after a reinstall, it only worked once.

It turned out that the problem was with recurring Tasks. I deleted recurring tasks in both the hand held and Outlook and the synch worked fine.

Last edited by TimeArrow : 11-16-2007 at 11:51 AM. Reason: Stupid repeating of words!
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Old 11-16-2007, 06:54 PM   #18 (permalink)
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Interesting...
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Old 02-14-2008, 05:17 PM   #19 (permalink)
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Default Desktop Manager has Encountered and Problem and will close

I have found this issue to be with my user, a corrupted file on the users calendar, if you watch the Sync while it is running on his, the system will get to 87 or 217 and just hang there for a moment before giving the error from the title of this post.

I have moved half the users Calendar data to a newly created calendar folder of some other name and then re-syncd successfully. Unfortunately this user has over 200 calendar items and to move 1 by 1 until I get the corrupted entry could take days and I am not about to do that. In other cases it could be bad entries in the Tasks, Notes, Contacts or what I mentioned above the Calendar. But in every case that I have encountered this error, there is one or more items making the software crash.

Jimmie
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Old 02-14-2008, 06:01 PM   #20 (permalink)
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Hi Jimmie, Thanks for the reply. However, I only get this when I close the program. I don't notice if I get the hang up or not...I as well, also have a number of calander entries....I will take notice again next time I sync...
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