05-18-2007, 02:38 PM
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| | Device won't sync - blinks in the Intray
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Have a brand new 8700c, with OS 18.104.22.1687, and DM 4.1 SP1
Customer complains won't sync the Notes Address Book or the Journal.
I've fixed it twice by removing and reinstalling the Desktop software, but the problem returns a few hours later
Here's what I see:
I launch DM, and log into Notes fine, with device disconnected
I connect the device, and get prompted for the device password, which I enter.
Software then just sits there, with device icon in the Intray blinking. Won't go any further
Any ideas on a fix?