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Old 05-04-2005, 10:00 AM   #1 (permalink)
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Default Outlook 2003 Synch Problems, XP SP2, BDM4.0

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Newbie needs help!

I recently purchased a 7100T, when I first loaded BDM the Outlook Synch worked fine. The I upgraded to SP2 and the Synch not updating anything. I downloaded BDM4.0 and still no updates. I've seen lots of postings on various Synch problems & possible solutions, does anybody have a set of instruction they can offer to solve this problem?

Thanks for your help
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Old 05-05-2005, 08:23 AM   #2 (permalink)
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I talked to T-Mobile support and all they did was have me pull the battery, which did not solve the problem. Next they forwarded me to RIM support and they had me build a new out look profile, which did solve the problem. Log out of Desktop and Outlook. Go to Control Panel, Email, Profiles and create a new Profile, call it Blackberry. If you use Exchange Server, make sure the Use cached Exchange Mode is NOT checked. The go to Intellisync and re-configure all the Sync areas (Calendar, Tasks, etc) to use this new Blackberry profile.

If you need more help, call the RIM techs, they seem to know the problem well. Evidently the Outlook files create/tolerate a lot of corruption.
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Old 05-13-2005, 12:09 PM   #3 (permalink)
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The saga continues....
The IT guys moved our Outlook Server yet again and the Synch went dead again. I followed the above proceedure and createded a Profile called Blackberry 2, reset the Sync areas to use the new profile and everything worked again.

Does anybody understand what is the trigger that makes this keep happening?
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