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Old 05-24-2007, 01:35 AM   #1 (permalink)
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Unhappy Desktop Manager Installation problem

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Hi! I am trying to install Desktop Manager 4.2.2 (came from Verizon Wireless with my 8830).
I have a Sony Vaio SZ270 running Vista Business. I'd install Desktop Manager. Once installed and rebooted; when I double click on the icon to run DM...a small window appears for a second...then disappears. In Task Manager, nothing happens, and no hint of Desktop Manager appears.
Has anyone expereinced this before? Any ideas how to get Desktop Manager to run?
I can plug in my 8830...the driver installs, but nothing happens.
Help!
Thank you.
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Old 05-24-2007, 06:16 AM   #2 (permalink)
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First uninstall it, then when you reinstall, right click the installer and select Run as Administrator.

I'd also recommend doing a custom install and NOT install (Roxio) Media Manager - but that's my personal opinion.
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Old 05-24-2007, 08:54 AM   #3 (permalink)
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Do you have an email account established on the Desktop computer with Outlook, if not, that is one of the issues that may be your problem. I originally had the same issue on my computer. Hope this helps ...
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Old 05-24-2007, 09:28 AM   #4 (permalink)
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Default tried installing as an admin

no joy......and yes, I have an outlook email account set up...thanks!
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Old 06-13-2007, 09:17 AM   #5 (permalink)
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im having the same issues with 8830, verizon software and vista business
let me know if you resolve it
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VZW 8330 4.5.0.160
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Old 06-22-2007, 07:23 PM   #6 (permalink)
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Default I also have that problem

Has anyone been able to solve this?
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Old 06-27-2007, 08:48 PM   #7 (permalink)
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Default You never saw this here

BlackBerry Desktop Manager closes unexpectedly when running on Microsoft Windows Vista
________________________________________
Environment
• BlackBerry® Desktop Manager 4.2
• Microsoft® Windows® Vista™

________________________________________

Problem
After opening the BlackBerry Desktop Manager running on Microsoft Windows Vista, it abruptly closes. The BlackBerry® Device Manager is also unable to open.
________________________________________

Cause
1. The BlackBerry Desktop Manager software is corrupted
2. The RIMDeviceManagerps.dll file is incorrectly registered in Microsoft Windows
3. Incorrect access permissions on the HKEY_CLASSES_ROOT\RIMDeviceManager.DeviceManager key

________________________________________

Resolution
Cause 1
The BlackBerry Desktop Manager software is corrupted.
Resolution
1. Perform a clean uninstall of the BlackBerry Desktop Manager software. For instructions, see KB02206.
2. Restart the computer.
3. Launch the BlackBerry Desktop Manager Setup 4.2.1 or later as Administrator. To do this, right click the setup file, and select Run as Administrator.
4. Follow the on-screen prompts to complete the setup.
OR
1. On the computer, click Start > Settings > Control Panel > User Accounts.
2. Turn on User Account Control.
3. Restart the computer.
________________________________________

Cause 2
The RIMDeviceManagerps.dll file is incorrectly registered in Microsoft Windows.
Resolution
1. On the computer, click Start > All Programs > Accessories.
2. Right click Command Prompt, and then select Run as Administrator.
3. In the Command Prompt, type cd "\Program Files\Common Files\Research In Motion\RIMDeviceManager".
4. Press ENTER.
5. Type regsvr32 RIMDeviceManagerps.dll
6. Press ENTER.
7. Click OK in the popup window.
________________________________________

Cause 3
Incorrect access permissions are set for the HKEY_CLASSES_ROOT\RIMDeviceManager.DeviceManager key.
Resolution 3
Ensure that you have Read access to the following registry keys:
• HKEY_CLASSES_ROOT\RIMDeviceManager.DeviceManager
• HKEY_CLASSES_ROOT\RIMDeviceManager.DeviceManager\C LSID
• HKEY_CLASSES_ROOT\RIMDeviceManager.DeviceManager\C urVer
• HKEY_CLASSES_ROOT\RIMDeviceManager.DeviceManager.1
• HKEY_CLASSES_ROOT\RIMDeviceManager.DeviceManager.1 \CLSI

________________________________________

Internal Notes
1) Click on the Start button and type the following in the search box:
regedit
2) Right click on the application that is found and select "Run as administrator"
3) Expand the HKEY_CLASSES_ROOT branch
4) Navigate to RIMDeviceManager.DeviceManager
5) Right click on the key name and select permissions from the menu.
6) Click OK to the prompt about not being able to display permissions.
7) Click on the Advanced button.
8) Click OK to the prompt about not being able to display permissions.
9) Go to the Owner tab.
10) Highlight your username and click OK.
11) Click OK to the Permissions window.
12) Right click the key name again and select permissions.
13) Highlight the user with "Owner" in the name.
14) In the bottom, ensure there is a check mark in the allow column for Full Control.
15) Click OK.
16) Press F5 (or use View > Refresh from the menu)
17) Repeat steps 5 to 17 for the following keys:
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Old 06-28-2007, 07:58 AM   #8 (permalink)
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I have the same issues with XP my error: can not run the last command due to unknown error.
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Old 06-30-2007, 11:07 AM   #9 (permalink)
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Default desktop installation problem

please help, am trying to install the downloaded 4.2 sp 2 version of the dt mgr. but it won't everytime i double click it says 'it's not a valid w32 application'. thanks in advance.
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Old 06-30-2007, 03:44 PM   #10 (permalink)
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i have the same problem trying to instal 4.2 sp2, says its not a valid file. I gave up and stuck with 4.2 sp1, which took 2 HOURS to install.
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Old 07-01-2007, 01:12 AM   #11 (permalink)
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Default installing v4.2 sp2

I tried the version without the media. it loaded fine.
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Old 10-06-2007, 12:31 AM   #12 (permalink)
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Default Same problem here with my 8830

I had BlackBerry's technical people on the phone yesterday for 3 hours and they were baffled as well (I myself am a computer architect, so they were pleased with my knowledge as well).

I'm tried both the 4.2.1 and 4.2.2 versions on my Toshiba Satelite with XP. At first we kept getting error 1714 error message that it could not remove a prior install of the version....when none was installed. Got that taken care of today after many hours dinking with it and as soon as I removed the Microsoft.NET out of the services after un-installing it and cleaning up the registry, I no longer got that message. HOWEVER, it still won't run the BB Desktop Manager.

IF you find out, let me know. As it is no, I have to use a much older Desktop PC to sync my BB...and that was NOT what I intended to do when traveling as my calendar and email are all on my laptop. BUT I am able to get software purchases uploaded.

Thanks
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