I purchased a Blackberry 7250 from eBay and the seller stated he "reset" it to the original factory settings however, when I received it, the device requested that I enter a password. After 6 attempts, the device reset itself and now requests a new password however; I have tried multiple times to enter a password of my choice, but it will not accept it. I took the device to the verizon wireless store, and they informed me that they did not service these phones, and that I should contact the blackberry rep... who told me to "reset" it by trying the incorrect password thing again. I have even downloaded the desktop manager program to my PC, but the device is not "connected" even though I have it connected via the USB. It seems that NO ONE knows how to configure this device!! Can anyone help????