05-05-2005, 09:53 AM
Talking BlackBerry Encyclopedia
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| | Users having problems with Unity voicemail emails
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We just switched to Voice over IP and when someone gets a voicemail, an e-mail is sent with a wav file of the message attached. I know Blackberries cannot play the wav file. The problem happens when a user reads the message on a Blackberry. This marks the message as read on Exchange, but also removes it from the new voicemail on the phone system. So if the message is opened on the Blackberry, then you call into voicemail, the message is in saved voicemail, not new voicemail. If you mark it as unread, it goes back to being a new voicemail. Is there a way to prevent these messages from being marked as read? We would want all other e-mails to reconcile. The unity e-mails cannot be moved to another folder either.