06-20-2007, 02:00 PM
Join Date: Jun 2007
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| | Sounds like a Possible DNS or Physical connectivity issue
I'm not sure, but this sounds like a DNS (Domain Name Server) or physical connectivity issue on the single desktop that isn't connecting. Did I understand you correctly when you said the one phone that doesn't work properly also doesn't connect to the mail server using the Outlook client? Can you get to any website from this machine?
Do you know the name of your Outlook server? To find the server name go to Tools --> email accounts. Check the radio button for "View or Change existing e-mail accounts". Click Next. You will probably see "Microsoft Exchange Server" in the white box. Be sure it's highlighted. Click "Change". The Exchange server name will show up in the top field. Write this down. Click Cancel to get out without making changes (very important, so as not to screw something up).
To test connectivity to the Exchange server from the client that doesn't work, do this:
Type CMD in the box (assuming you're using Windows 2000 or above)
In the DOS box type: ping ExchangeServerName (This is what you wrote down above)
If you see "Reply From IP Address with 32 bytes of data ....etc", then you have a good connection, and I'm not sure what's wrong. If you get "Request Timed Out...", then you need to contact your IT Department and discuss with them why you can't see the Exchange server. The problem could be cabling, a firewall that's loaded, etc.