BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 05-09-2005, 11:48 AM   #1 (permalink)
Knows Where the Search Button Is
 
nocerini's Avatar
 
Join Date: May 2005
Location: Rochester Hills, MI
Model: 8703e
Carrier: Sprint
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy Enterprise Server is not available - but I know differently

Please Login to Remove!

I have recently taken over BlackBerry support in my company, and we are currently upgrading to Lotus Notes 6.5 from Lotus Notes 4.6. However, after going through this upgrade, some of my BlackBerry users are receiving this message when they log in to Desktop Manager (3.6 SP3).

"BlackBerry Enterprise Server is either unavailable or specified incorrectly"

However, other users have gone through this upgrade, and are functioning just fine. What should I be looking at to ensure proper connectivity between Lotus Notes 6.5 and BlackBerry Desktop Manager 3.6SP3.

Things I have already tried:
1) Confirmed that BES Server name is entered correctly in Desktop Manager.
2) Lotus Notes Location document is correct (i.e. Mail resides "On Server").
3) Uninstalled and then re-installed the Desktop Manager software.
4) Ran the update to add the Lotus Notes 5.0/6.0 connectors.
5) Re-initialized the Notes.INI file.

I would love to hear some other ideas.
Offline  
Old 05-09-2005, 12:29 PM   #2 (permalink)
BlackBerry Extraordinaire
 
Join Date: Dec 2004
Location: in a house...
Model: lots
Carrier: Rogers
Posts: 1,148
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

BES adds a couple of NSF files to your Domino server when it's installed. I forget what they are called, but I can find out tonight when I get home, make sure these files migrated properly.

cd.
Offline  
Old 05-11-2005, 04:37 AM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: May 2005
Model: 8800
OS: hybrid
Carrier: Proximus, BE
Posts: 55
Post Thanks: 0
Thanked 0 Times in 0 Posts
Lightbulb BES Unavailable

See this link:

http://www.blackberry.com/knowledgec...ed+incorrectly

Offline  
Old 05-19-2005, 08:10 AM   #4 (permalink)
Knows Where the Search Button Is
 
nocerini's Avatar
 
Join Date: May 2005
Location: Rochester Hills, MI
Model: 8703e
Carrier: Sprint
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Found the trouble...Some DNS settings on the particular workstations were referencing an old IP address for the BES Server. Performing a Trace through the Lotus Notes client appeared to rebuild the path, and allow Desktop Manager to connect.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

HONEYWELL NEW POTENTIOMETER 53C325K / RV4NAYSD253A 4 PCS.
$20.0
HONEYWELL NEW POTENTIOMETER 53C325K / RV4NAYSD253A 4 PCS. pictureEMPHATEC 330136 SIGNEXT POTENTIOMETER SIGNAL CONDITIONER
$102.0
EMPHATEC 330136 SIGNEXT POTENTIOMETER SIGNAL CONDITIONER picture10K Ohm 3590S-2-103L With 10 Turn Counting Dial Rotary Potentiometer Pot PR
$5.18
10K Ohm 3590S-2-103L With 10 Turn Counting Dial Rotary Potentiometer Pot PR picture2PCS Rotary Encoder Switch EC11 Audio Digital Potentiometer 20mm KQ Handle US
$5.25
2PCS Rotary Encoder Switch EC11 Audio Digital Potentiometer 20mm KQ Handle US pictureDia Black Aluminum Rotary Control Potentiometer Knob 25mm x 15.5mm
$5.05
Dia Black Aluminum Rotary Control Potentiometer Knob 25mm x 15.5mm <P picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.