07-10-2007, 02:47 PM
Join Date: Sep 2005
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| | Trouble syncing mail with Outlook after switching hardware and upgrading Desktop SW
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I have a BB7230 running OS 18.104.22.168. I have been using the redirector for wireless email and then syncing to Outlook folders using a USB connection on a desktop computer running Desktop 22.214.171.124. All was working fine. `I recently got a new notebook computer and wanted to do the USB sync with that computer but to leave the redirector on the desktop (its always on). The notebook is an Intel Mac book and Im running XP under parallels. I installed the latest version of the BB desktop (126.96.36.199). I plugged in the BB and it correctly synced calendar, tasks and contacts with Outlook. But it will not sync email. The place in the program to check off "Reconcile Messages" on the sync menu is grayed out so that it cant be checked. I cant find anywhere to turn on the mail sync.
Is it possible to use Desktop sync on 1 computer and redirector on another? Or is it a version issue? Any help would be appreciated. I dont want to use OWA because at least in testing it, I am not able to move things from the inbox to folders under Outlook on the BB and have those changes happen when I sync when I am using OWA. That works fine with the redirector and I have extensive subfolders so this is important to me. Thanks for any guidance on resolving this.