06-07-2005, 03:51 PM
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| | Duplicated Calendar Entries with GroupWise 6.5sp4
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We currently have 7 BB users in house, and use GW6.5 sp4. Several users had version 3.6.x installed as their desktop software, and were having problems with the address book not synching up completely. The Blackberry support people recommended that we upgrade to 4.0.1 when it came out, and that they would have support for GW6.5. Well we did this, and now we are getting duplicate entries both in the GW calendar and in the Blackberry Calendar. We called BB support, who stated they were setting up a test environment to try and duplicate it. The next day we called back to check up on the progress, only to hear "Sorry, we don't support anything above the base install of GW 6.5." Interesting as the BES server recommends GW 6.5sp4, another department though and we all know how those things work.
Anyone else experienced this issue? I am thinking it is either an issue with upgrading the desktop software, which whiping the BB and re-synching everything might fix, or it could be a field mapping issue. I found a good field mapping documentation for the address book between GW and BB, but not the calendar, if someone has seen that it would help alot.
Anyone out there use BES with GW 6.5sp4? How is the support there? We were planning on rolling that out this month, but if we can't get support for it we will have to move to a different solution.