BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 06-07-2005, 04:20 PM   #1 (permalink)
New Member
Join Date: Jun 2005
Model: 7290
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Upgrade from BES 2.1 to 4.0

Please Login to Remove!

I am in the process of upgrading my BES environment from 2.1 to 4.0 for Exchange 2003. I purchased new hardware and I installed the BES 4.0 software I've downloaded from my Tx1 support link. Since I will be using the same SRP, I disconnected the new server from the LAN to install BES (all the prereq software is already installed). Once I got to the configuration Wizard, it asked me for my "License Key". I entered the SRP authentication Key printed on my CD case and I got an error message stating that it needed to be in a format starting with "besxxx-xxxx-...." That isn't the same format as my srp or CALs are in. Do I have to use my Tx1 phone support to get the correct license key? Am I missing something? The current bes was built by my predecessor and I am new here.

Thanks for any help

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.