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Old 06-08-2005, 10:27 AM   #1 (permalink)
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Default GroupWise 5.5 sync issue with BB 7750

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I know I know....You're asking why the hell are we still on Groupwise 5.5 but I have to play with the hand I've been delt. Actually we are migrating to Microsoft Server 2003 but we are doing it office by Office, again I can only play the hand I am delt. This might actually be a simple issue for you guys.

When I intially setup the BB software to the workstation using the desktop redirector since we do not have a BES yet, I was able to sync everything using intellisync. But for some strange reason it stop working. I was able to get the Calender to sync again but not the address book. I would get the Microsoft Send/ Do Send error and then the BB desktop would close out. Now even when I update the calender and try to sync the BB it doesn't update either. Does anyone have any idea? on how I can solve this issue.

I tried re-installing the desktop software, installing Groupwise 5.5E client

Nothing works
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Old 06-20-2005, 03:31 PM   #2 (permalink)
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You might want to delete the RIM folder under c:\documents and settings\username\application data

That seems to be the support peoples suggestion for everything.
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Old 06-28-2005, 09:05 AM   #3 (permalink)
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i've tried this several times, upgrading to sp1 (using v. 4.0), manually registering the .dll's, running the repair option, disabling the anti-virus software (mcafee)... anything else?
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