I've been having this problem for a while but can find no answer anywhere...
Whenever I try to backup my BB 8830 using "Backup" under "Backup And Restore" in DM 126.96.36.199, I get an error before the backup completes. It always produces the error when the backup process is partially complete and is attempting to backup my Profiles (Screen says "Receiving Profiles..."). The error is:
"The data was not recognized by the device."
If I go to "Advanced" and try to backup all the device databases manually, same error on Profiles. If I try to backup everything except Profiles, it backs up fine.
I've spent a lot of time on my Profiles and would really like to back them up.
Anyone have any ideas?